Thank you for your interest in METRO’s upcoming events! If you’d like to help shape our programming:

For virtual, on-demand learning, take a look at tutorials offered by and request free access here.

We are committed to providing a welcoming and productive environment for all. Please check out our Code of Conduct for more information. Please reach out to us with your events-related questions; our email address is [email protected], and our phone number is (212) 228-2320.

  1. Fall 2018 Library Resource Sharing: Interlibrary Loan Meetup

    Please join us at our Fall 2018 Library Resource Sharing: Interlibrary Loan Meetup

    We'll have an open forum for interlibrary loan librarians and other parties interested in posing interlibrary loan related questions or sharing their latest ideas and resources. Please send us any agenda items you’d like to discuss.

    The event will be held at:

    The METRO Training Center (8th floor)

    599 Eleventh Avenue (between 44th Street and 45th Street)

    Please note, the METRO Interlibrary Loan SIG and the METRO Circulation and Reserves SIG have combined to become the Library Resource Sharing: Circulation, Interlibrary Loan and Reserves MeetUp group. In this way, new groups can be accommodated by METRO, and you will get more information about our shared interests through a shared MeetUp page and emails. We will also make it clear to everyone which meetings are focused on Interlibrary Loan and which are focused on Circulation and Reserves so that you can attend either one (or both, if you like!). This meeting will be focused on Interlibrary Loan, but everyone is welcome.

    Hope to see you there!


    Emma Raub & Beth Posner


  2. Using & Creating Roleplays for Customer Service

    Do you face challenging behavior from library users? 
    Would you like to change, develop, or enhance relationships with patrons, colleagues, or stakeholders?

    This session explores the use of simple, inexpensive, and effective activities that build empathy, highlight obstacles to change, and help participants to find common ground for future action. We'll highlight the elements of scenario planning, collaboration, and storytelling that underpin those activities.

    Participants will:
    • learn to use open-ended play activities including Library Island to elicit new ideas, highlight challenges, and develop relationships
    • create a tailored roleplay of their own
    • explore follow-up activities that turn play into practical outcomes

    Participants will receive a follow-up packet with additional resources, hints, and tips.

    About our facilitator

    Matt Finch ( works with communities, companies, and institutions around the world to help them do useful and surprising new things. Matt creates workshops, activities, strategies, visions, and stories that engage stakeholders, build staff skills and confidence, and help organisations to change and innovate.

    Matt’s work spans policy consultation and strategic direction, community outreach and content development, plus facilitation and training for staff at all levels. He has spoken in the British & Australian Parliaments and is a regular keynote speaker at national and state events.

    Full scholarships are available for this event. Please apply here by Nov 22nd.


    “Matt’s ‘Battle for Library Island’ roleplaying event opened many minds to the challenges and tensions of library service, allowing both brand-new personnel from the finance department, and old public service hands who thought they fully understood their work, to rapidly see things they do every day from a totally different perspective.”
    – Eli Neiburger, Deputy Director Ann Arbor District Library, Michigan, USA

    “Matt is a great facilitator, with his warmth and enthusiasm he draws participants to challenge their thinking, to espouse a different perspective and to really stretch their imagination in a safe environment. His “Battle for Library Island” challenged people’s minds to see the ‘other side’ to understand the challenges of higher level management, the tension of limited resources and budget constraints. It made people see the day to day things we do in a different light. ” 

    – Javed Khan, Engagement Coordinator (Planning, Engagement, and Reform) – Metro South Health Board, Queensland, Australia

    You can see feedback from attendees at
    and more on the concept at


  3. Tour the Interference Archive

    Join us Thursday, November 8th for an evening tour of the Interference Archive!

    The mission of Interference Archive is to explore the relationship between cultural production and social movements. This work manifests in an open stacks archival collection, publications, a study center, and public programs including exhibitions, workshops, talks, and screenings, all of which encourage critical and creative engagement with the rich history of social movements.

    The archive contains many kinds of objects that are created as part of social movements by the participants themselves: posters, flyers, publications, photographs, books, T-shirts and buttons, moving images, audio recordings, and other materials.

    Through our programming, we use this cultural ephemera to animate histories of people mobilizing for social transformation.  We consider the use of our collection to be a way of preserving and honoring histories and material culture that is often marginalized in mainstream institutions.

    This event is open to METRO members only. If you'd like to join METRO, please visit

    We are offering this event free of charge; participants are encouraged to bring along a small cash donation to help support the Interference Archive's work.





We accept payment by credit card or by invoice. Please note that we do not accept cash payment, on site or otherwise.

Workshop Cancellation

METRO reserves the right to cancel any workshop or to substitute instructors. In the event of a cancellation, postponement, or substitution, registrants will be notified in advance (if possible) via email and may receive a full refund of the registration fee.

Participant Cancellation

All registration cancellations must be submitted in writing to [email protected]

In order to receive a refund, we must receive your cancellation email at least 24 hours prior to the event start time. If METRO does not receive your cancellation email before that deadline, an invoice will be sent to recoup any unpaid fees. If you are unable to attend a workshop, you may choose to send another person in your place without penalty if you notify us in advance. Refunds are provided by credit card or check and will be processed within about four weeks.

Private Space

METRO will make private space available to nursing mothers upon request. Please contact us at [email protected] to make a reservation.

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