Queens Public Library is a national and international leader in the delivery of public library service.  Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation with 1,700 employees serving 66 locations.

Reporting to the Chief Librarian and Senior Vice President, the Director of Community Library Services develops and implements organizational library service goals to deliver quality public library services. 

• Directly carries organizational program/service goals and initiatives for implementation to approximately 30 community libraries. 
• Directly carries individual community library needs to appropriate Queens Public Library service departments.
• Leads the team in the successful implementation of the Library’s strategic plan.
• Sets specific, measurable, achievable, results-oriented, and time bound service and program goals unique to each individual library assigned, within a framework of organizational goals and objectives. 
• Ensures community library managers meet agreed performance targets in all areas, including customer service quality, collection development, and overall operations. 
• Plans, organizes, directs, evaluates, and continuously improves the individual effectiveness of services and programs for each of approximately 30 community libraries.
• Oversees the use and allocation of staff, budget, and other resources.
• Ensures effective communication and collaboration between community library staff and all other library departments, as well as with customers and community agencies and groups.  
• Oversees the coordination of renovations, closings and emergency facilities’ needs.
• Spends at least 50% of time in the field.
• Interprets, communicates, and reinforces the vision of customer satisfaction and services for the public in alignment with the Library’s mission statement, values, and strategic directions. 
• Motivates, coaches, and mentors staff for successful delivery of high quality customer experience. 
• Leads, coaches, supervises, and manages the performance of the community library managers. 
• Collaborates with the Human Resources Department to identify and recruit new talent to the organization.
• Encourages the continuous professional development of staff and conducts regularly scheduled performance management plans (PMP’s). 
• Performs other duties as required.

The schedule for this position will include evenings and Saturdays.

REQUIRED QUALIFICATIONS:

• An ALA accredited Master’s Degree and a New York State Public Librarian’s Certificate required. 
• A minimum of five years of library management experience required.
• Must be a strategic and innovative thinker with good judgement and ability to problem solve.
• Demonstrated experience in collection development. 
• Ability to communicate effectively, both written and orally, and exceptional interpersonal skills.
• Strong organizational skills and ability to multi-task.
• Must be a team player with a collaborative work approach and ability to build relationships both internally and externally required.
• The ability to lead by example, inspire staff and promote enthusiastic teamwork.
• Must have a valid driver’s license.

PREFERRED QUALIFICATIONS:

• At least two years of experience with responsibility for multiple public libraries highly preferred.
• Experience in a large library system, consortium or state library preferred.

To Apply:  Please send your resume and cover letter to QLcareers@queenslibrary.org and reference “Director of Community Library Services - EXTERNAL” in the subject line. Resumes will only be accepted by email. 

The Queens Public Library is an Equal Opportunity Employer.

Submit specified application materials to QLcareers@queenslibrary.org.