We Are:

Seeking a Supervisor, Document Delivery Services to join our team. The MSK Library's Document Delivery Service (DDS) works to supplement our collection for content that we don’t have available in-house, working quickly to meet the ever-expanding needs of the MSK research community. Our DDS team acts as information detectives, quickly locating hard-to-find articles, dissertations, and more from anywhere in the world.

You Will:

• Maintain schedule for Departmental staff including DDS staff shifts as well as temps, students and volunteers.
• Review, monitor and forecast workflow and makes procedural recommendations to improve efficiency, responds to issues to best meet workload for staff and Library users.
• Work with Library Programmer and IS staff to ensure that DDS technology needs are being met and to prevent interruption of service to users.
• Maintain monthly budget reports and ensures appropriate billing for external document delivery customers (other libraries), including EFTS, IFM and manual bills. Forecasts expenses for our internal services as well as reviewing and determining charges each year.
• Work with the Associate Librarians (User Services/Content Management) to determine journal titles that should be part of the MSKCC Library Collection.
• Contribute and support special projects (Library Progress Report, Writing for our Blog, Usability/Usage studies).
• Oversee the Library’s compliance with copyright and licensing restrictions as related to Document Delivery Services.

You Have:

• Experience coordinating and managing interlibrary loan and document delivery services.
• Knowledge and expertise using health sciences databases, ILLIAD, DOCLINE, OCLC, and basic educational media equipment.
• Strong interpersonal and communication skills and a strong customer services orientation.
• Demonstrated knowledge of computer services including online searching, social media, reference resources and databases.

Benefits

Competitive compensation packages | Sick Time |Generous Vacation+ 12 holidays to recharge & refuel| Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care|403b Retirement Savings Plan Match|Tuition Reimbursement |Parental Leave & Adoption Assistance |Commuter Spending Account |Fitness Discounts &Wellness Program | Resource Networks| Life Insurance & Disability | Remote Flexibility

Salary starts at 62,000/year. 

Submit specified application materials to ohanlonr@mskcc.org.