Join Our Team at the William and Anita Newman Library! 

At the heart of Baruch College’s vibrant community, the William and Anita Newman Library serves over 19,700 students from The Austin W. Marxe School of Public and International Affairs, The George and Mildred Weissman School of Arts and Sciences, and The Zicklin School of Business. As part of the 330,000-square-foot Library and Technology Center, which also features a cutting-edge student computing lab, the Subotnick Financial Services Center, and more, the library is a central hub for learning, collaboration, and innovation. 

Why Work With Us?  

We’re seeking motivated individuals who are passionate about delivering excellent customer service in a dynamic and welcoming academic environment. If you enjoy helping others, thrive in fast-paced settings, and want to contribute to a community of lifelong learners, we’d love to hear from you! 

We’re Looking for a Candidate Who: 

• Is Helpful, Courteous, and Efficient: You’re excited about assisting students, faculty, visitors, alumni, and patrons with a friendly and supportive attitude. 

• Pays Attention to Detail: Accuracy is your superpower—you ensure every task and interaction is handled with precision. 

• Is Punctual and Reliable: You understand the importance of showing up on time and keeping the team running smoothly, especially during desk shifts. 

• Follows Instructions and Takes Initiative: You value clear instructions but are also proactive in asking questions and suggesting improvements. 

• Thrives in Both Independent and Team Settings: Whether you’re working alone or collaborating with others, you bring your best self to every situation. 

• Is Highly Professional: You maintain a polished and respectful demeanor in every interaction, ensuring a positive experience for all patrons. 

• Is Tech-Savvy: You’re comfortable with MS Office Suite and can quickly learn and use other systems essential for library operations. 

• Is Customer-Focused: You love working with people from diverse backgrounds and can collaborate effectively with internal and external groups. 

• Leads with Empathy: You’re a forward-thinking leader who upholds rules with compassion and understanding, finding the balance between enforcement and support. 

• Communicates Clearly: You have a knack for handling corrective conversations with a coaching mindset, using language that motivates and guides. 

• Has Supervisory Experience: With at least 1-2 years of supervisory experience, you’ve demonstrated visible growth and increasing responsibility in your previous roles. 

Key Responsibilities: 

• Supervise and Mentor: Provide support to full-time managers and the Senior Library Supervisory Assistant with guidance and supervision to 16 College Assistants, 3 Federal Work-Study students, and 2 international students, ensuring they meet performance and service standards. 

• Monitor, Report, and Improve: Regularly communicate workflow issues, staff performance, and service trends to management, actively contributing to ongoing improvements. 

• Resolve Patron Inquiries Professionally: Address patron concerns and inquiries with respect and professionalism, in person or via email, using appropriate language and tone. 

• Coach and Guide Staff: Provide clear instructions and constructive feedback to ensure team members understand tasks and follow library protocols. 

• Drive Innovation: Participate in brainstorming sessions to develop new processes, services, and procedures, contributing to a continuously improving library experience. 

• Deliver Exceptional Front-Line Service: Provide excellent customer service at busy circulation and technology desks, ensuring patrons receive helpful and efficient assistance. 

• Perform Technical and Clerical Tasks: Assist with circulation operations, materials maintenance, data entry, and sorting and shelving books to keep the library organized and accessible. 

• Support Administrative Functions: Handle various administrative tasks such as screening visitors, managing calls, and organizing documents to support smooth library operations. 

• Ensure Seamless Evening and Weekend Service: Maintain library operations during evening and weekend hours, addressing patron inquiries and enforcing policies as needed. 

• Utilize Library Systems: Operate Alma and other library systems to assist with circulation and technology services, keeping all operations well-coordinated. 

• Other Related Duties as Needed  

Preferred Qualifications: 

• Experience supervising a team in a fast-paced environment. 

• Strong communication and coaching skills to lead and develop team members. 

• Ability to handle patron interactions with empathy and professionalism. 

 

Compensation: 

• Part-time position with up to 20 hours per week. 

• Mandatory evening shifts and rotating weekend shifts are required for this role. 

• Maximum tenure: 1040 hours per year. 

• In-person, 100% office-based position. 

• Compensation: The hourly rate is $25 as of June 2025. This position will receive incremental pay increases, from $23.45 to $24.15 to $25.00, after a 3% increase in 2024 and a 3.5% increase in 2025 from DC 37. 

Ready to Join Our Team? If you’re passionate about leading with empathy, providing excellent service, and helping a diverse academic community, we’d love to hear from you! 

Send your resume and weekly availability to circulation@baruch.cuny.edu. 

Learn more about our hours of operation here: Library Hours. 

 

Submit specified application materials to circulation@baruch.cuny.edu.