SUMMARY:

Reporting to the Interim Head of Access Services, the Senior Library Assistant is responsible for providing efficient information, circulation, course reserves and resource sharing services to the library’s users in support of its mission, staffing the Front Desk, circulating materials, and maintaining the library stacks, primarily during evening hours.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide accurate, courteous and efficient assistance to library users in person, by phone, or email.

• Work at the Access Services Front Desk answering library users’ questions, providing directions, and managing general library operations to ensure that library policies are adhered to.

• Assist patrons with routine transactions at the Front Desk such as check-ins and check-outs, renewals, registrations, and locating library materials. Respond to queries about other departmental services such as hold requests, paying fees, interlibrary loan requests, access to group study rooms, troubleshooting and reporting issues with library equipment, etc.

• Make appropriate referrals to a librarian and our 24/7 chat reference service.

• Assist in training and supervising staff and student assistants in routine Front Desk area and stacks operation procedures.

• Perform stacks area duties, including shelving, shelf reading and keeping the shelves organized and presentable.

• Oversight of building issues during evenings is essential, including but not limited to handling complaints, addressing behavioral issues, and contacting facilities, public safety, and library administration.

• Assist the Resource Sharing department in processing interlibrary loan requests including filling electronic requests, scanning, receiving and processing physical items.

• Carry out library building closing procedures; perform routine duties, including turning off the lights throughout the building, and checking/locking the front entrance and exit doors, etc. 

• Provide strong customer service to a diverse patron population, including faculty, staff, students, and community members.

• Perform other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• One (1) year of experience in library work.

• Excellent customer service skills.

• Good oral and written communication skills.

• Punctuality, reliability, and excellent attendance.

• Ability to work a flexible schedule.

• Some computer skills and clerical experience with detail and accuracy on information input.

• Ability to lift (up to 50 pounds) and bend.

• Ability to use typical library equipment and troubleshoot and report issues.

• Team player and work cooperatively with co-workers.

• Ability to work independently and as part of a team; good judgment and initiative.

• Cultural competency with the ability to work and communicate well with library users, faculty, staff and students from varied backgrounds and talents.

PREFERRED:

• Minimum of one year of college.

• Familiarity with standard library research tools (library catalog, subject/research guides, database and journal lists).

• Microsoft Office and Google Apps skills.

*NOTE: This is a Civil Service position.  As required by the State of New Jersey, in order to be certified to the position and attain permanent status in title, candidates are required to successfully serve a 4-Month Working Test Period.

SALARY RANGE: A10 $38,339.48 - $53,425.91 *NOTE: Salaries for internal candidates are determined by the New Jersey Civil Service Commission's formula. Salaries for external candidates are determined up to step four $43,368.29

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions. 

Department

Access Services & Resource Sharing

Position Type

Support

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at 
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities.  The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/

Apply online here