The New School was founded by forward-thinking educators in 1919 to defy the intellectual constraints of a traditional college education, and is strongly committed to diversity and inclusion in the workplace.

Reporting to the Director, the Assistant Director for Access and User Services will oversee management of the library to ensure excellent customer service through effective staffing, facility maintenance, data analysis, budgeting, communications, and short/long-range planning. This position will have flexible hours that will include some weekend shifts. The majority of hours worked will be on-site, with some remote work possible.

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. 

RESPONSIBILITIES

Supervisory duties

• Supervise and evaluate clerks and student workers assigned to Access and User Services, delegating roles and tasks to achieve departmental objectives and goals.

• Assist with scheduling operating hours, ensuring appropriate staffing for services, approving time off requests, and updating calendars.

• Help develop and implement a comprehensive and innovative training program that produces responsible, knowledgeable, and helpful students and clerical employees.

• Oversee budgeting for offsite collection, and participate in the decision making for the management of offsite and onsite physical collections. 

Assessment duties

• Regularly assess library service points and recommend revision of policies and procedures accordingly.

• Work with Technical Services to develop and oversee reports to manage daily operations of the physical collection.

• Keep accurate and meaningful statistics for library operations, facilities, and collections usage across three branches.

• Expertly use the Google suite of tools for advanced report writing and submission of bi-monthly and annual reports.

Operational duties

• Use weekly reports to track items and resolve patron and logistical issues.

• Work collaboratively on the LibAnswers platform to respond and resolve patron questions.

• Ensure that the stacks and print collection remain in good order and condition through management of a comprehensive shelf-reading and regular maintenance program.

Collaboration duties

• Actively participate and contribute with other library units to develop and implement library-wide strategic plans and goals.

• Collaborate with department colleagues to develop efficient workflows and accurate training materials to ensure staff provide excellent customer service across units.

• Support department colleagues in their daily work, professional development, and interaction with patrons.

• Actively engage with the global New School community to promote and communicate the services of the Libraries, Collections & Services department.

• Participate in local and national forums in order to stay current with trends regarding access and user services in academic libraries.

 

MINIMUM QUALIFICATIONS

• 3-4 years of experience in an academic library management position overseeing an offsite and onsite collection.

• Proven experience managing a reserves collection for an academic library.

• Proven proficiency with Google Suite or Microsoft Office, notably Excel and Word compatible programs. 

• Bachelor's Degree in a four year program and MLS degree.

• Strong interpersonal, oral, and written communication skills.

• Demonstrated ability to work thoughtfully, efficiently and independently with supervisor and colleagues through online tool.

• Demonstrated supervisory skills and experience managing a diverse staff.

 

PREFERRED QUALIFICATIONS

• Documented proficiency with library service software, notably LibCal and LibAnswers. 

• Documented proficiency with automated remote storage offsite software (such as Caiasoft or GIS). 

• Documented proficiency using Ex Libris Alma Integrated Library system software. 

 

WORK MODE

• Hybrid/Split - Employees hired for this position have regularly scheduled, consistent percentage of time on campus (ex 3-5x/week) and also work some of the time remotely. #LI-Hybrid

SALARY

$70,000 - $73,000

We look forward to receiving your application!

Apply online here