Position Definition: Reporting to the Library Director, the Access Services Manager is responsible for the provision of excellent service and the efficient operation of all access services functions, including oversight of circulation, Inter-Library Loan (ILL) service, stacks and shelver management, off site collections, home delivery and donated materials.

General Duties: Plans for and organizes all aspects of the access services department monitoring library access trends and recommends emerging technologies.  Trains full-time and part-time access services team members and volunteers, creating access services user guides.  Oversees all aspects of billing for replacement materials.  Maintains department software and automated operating systems.  Works with department team and Library Director to update user guidelines for the circulation policy when necessary.  Collects and maintains statistical data related to access Services.  Serves as point of contact for donated materials.  Works with community partners to decide where offsite collections will be placed.  Runs reports, updates and reconciles patron records, and the status of missing and billed items in Sierra/Innovative Interfaces.  Collects and reports statistical data related to collection use and service desk transactions, home delivery, off-site collections and other areas related to access services. Reviews and resolves personnel problems within unit as possible.

Additional Duties: Reports goals accomplished to Supervisor.  Assists library patrons in use of library services.   Attends meetings and participates in professional library organizations. Performs duties in other Library divisions as needed.

Supervised By: Receives general supervision from the Library Director.

Note: The above is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task and responsibility. This position requires working some evenings and weekends and working at the circulation desk

Required Knowledge, Skills and Abilities

Ability to follow and enforce library policies and procedures.  Ability to work independently with minimum supervision.  Ability to prioritize assigned duties and reporting accomplished tasks to supervisor.  Excellent interpersonal skills and ability to work successfully with a diverse population.   Strong planning, time management, organizational skills.  Ability to use resource sharing software and productivity tools such as Excel.  Ability to use Sierra ILS, Smart Money Manager, and Pharos Print Management Solution. Ability to proficiently use Microsoft Office Suite (and Mac).  Ability to use virtual meeting tools such as Zoom and Microsoft Teams.  Ability to successfully communicate both orally and in writing.  Ability to deal with the public and co-workers in a professional and courteous manner.  Ability to maintain confidentiality of library users’ records.

Minimum Qualifications

Master’s degree in Library Science and four years of increasingly responsible experience in professional library work, including three years of supervisory experience. Conversational Spanish and/or Haitian Creole language ability a plus. 

Special Licenses/Certifications AND/OR Supplemental Information

License or Certification: Not applicable.