The Manager of Business and Career Services, under the supervision of the Director of Adult Learning, leads the Business & Career Center (B&CC) and works with multiple stakeholders to manage workforce and economic development spaces, programs, services, partnerships, and resources at Central and in the branches.  The manager provides adaptive leadership on the long-term vision and strategic plan supporting the needs of jobseekers, entrepreneurs, investors, consumers, young adult and non-traditional students, and partners throughout the borough.  Working collaboratively with at least four supervisors and a total of 15 staff, the Manager develops, implements, and tracks progress via outputs and outcomes toward institutionally aligned departmental goals.  The Manager also collaborates with other Adult Learning managers to ensure the department is engaging and supporting diverse adult classes and services throughout the borough.   

Primary responsibilities for the position include: managing diverse staff onsite and remotely, developing and implementing innovative and impactful programs and services, collaborating with Central and branch supervisory staff to meet patron and community needs, working with internal departments and external departments to promote business and career services, building relationships with partners, funders, and donors to strengthen and grow quality community-centered library services and resources.   

Responsibilities

• Provides adaptive leadership and strategic vision for workforce and economic development Supervises B&CC staff as well as online and onsite services, programs, and outreach 
• Collaborates with B&CC supervisors to develop, implement, and track institutional and departmental goals and priorities; build individual and team workplans; jointly manage and monitor work teams and special team projects 
• Oversees B&CC’s operational and grant budgets, financial tracking, and reporting 
• Secures funding in collaboration with Development from foundations, grants, and donors for existing and new initiatives and projects 
• Manages B&CC physical space/offsite presence as well as user experiences onsite and online; works closely with Central and branch supervisors to manage spaces and programs 
• Works with staff to identify, evaluate, and purchase B&CC content/materials to develop and enhance the collection in various formats 
• Develops and maintains good working relationships with other providers of education and job information and partners in economic and community development 
• Works closely with departments including MAC, Finance, IT, and Strategic Planning, etc. 
• Helps maintain B&CC virtual visibility and presence including its webpages, LibGuides, Wiki pages, tutorials, and program recordings 
• Participates in the Adult Learning leadership team and supports efforts to meet WIOA and other grant and institutional mandates and priorities 
• Serves as a point person for media inquiries pertaining to workforce and economic development 
• Performs direct public service library work onsite or online as necessary 
• Serves on various BPL committees and teams; participates in citywide taskforces as necessary 
• Performs other duties as assigned 

Qualifications

• Qualified for a public librarian’s professional certificate issued by New York State 
• M.L.S. from an ALA accredited library school required; undergraduate and/or graduate degree in business or related fields a plus 
• Minimum 5 years of supervisory and/or management experience 
• Facilitates and fosters BPL and departmental core values 
• Excellent organizational and customer service/interpersonal skills 
• Excellent written and oral communication with the ability to work well with others 
• Ability to effectively lead and coach diverse teams and individual staff 
• Strong conflict resolution and team building skills 
• Skills managing budgets, allocating resources, and producing financial reports 
• Experience initiating and building strategic partnerships and collaboration 
• Ability to prepare and monitor long term and short-term goals; skills presenting and reporting 
• Basic knowledge of current and emerging library trends 
• Experience conducting outreach and marketing programs in print, in person, and on social media 
• Working knowledge of Microsoft Office applications, the library’s electronic reference resources and business databases; familiarity with online platforms like MS Teams, Zoom, and WebEx  
• Project and grant management experience/training highly desirable
• Must be able to work a varied schedule, including evenings and Saturday. 

Physical Demands  

• Some travel required, Ability to drive a plus 
• Ability to lift and carry programming materials