Role Summary
Under the direction of the Manager of Public Services, the Circulation Services Supervisor participates as a member of the Access Services team to support the operations, activities, and projects of the Levy Library. This includes supervising activities of Access Services staff, facilities and security, and enforcing policies for maintaining a scholarly environment in the Library. The incumbent supports the library’s resource sharing services ensuring timely access for users requesting interlibrary loan (ILL) or other content delivery.

Essential Duties and Responsibilities

 Supervisory Responsibility (20%)

• In collaboration with the Manager of Public Services, coordinates daily library operations and maintenance of library facilities and equipment. Serves as a contact for escalated inquiries and/or issues.
• Responsible for scheduling Circulation Services coverage and supervising daily activities of Access Services staff, provides feedback on staff performance to the Manager of Public Services.
• Writes documentation, updates training materials and web-based circulation services support guides.
• Advances diversity, equity, inclusion and accessibility for all Health System library users.

Circulation Services Responsibility (30%)

• Provides coverage for opening and/or closing of the library. This may include regular weeknight and occasional weekend hours as Library hours expand or we make the Library available for events. 
• Monitors library spaces and facilities and responds to related issues and emergencies.
• Performs all circulation services desk responsibilities, such as creating and updating accounts, checking materials in and out, and handling small financial transactions.
• Listens to user inquiries or issues; attempts to resolve these problems as appropriate. Responds in an effective and timely manner to user inquiries and requests for service through a variety of media, including telephone, chat, LibAnswers, and email. 
• Assists users with library technology and troubleshoot common issues for computers, laptops, printers, and other technologies, referring to Academic IT as needed.
• Interprets Library policies for users, referring concerns or suggesting policy enhancements to the Manager of Public Services, the Library Leadership team, and/or Academic IT Leadership.  

Resource Sharing Services Responsibility (50%)

• Provides interlibrary loan services (ILL) operations which includes processing and responding to borrowing, lending, and document delivery requests; managing user and lender accounts, and processing materials for shipment.
• Serves as a contact for users' inquiries and issues pertaining to resource sharing services; collaborates with Education & Research Services and Licensing & Procurement on difficult to fill requests.  
• Prepares statistics on borrowing/lending using ILLiad, Docline, and OCLC WorldCat.

Required Qualifications and Skills

• Associates or bachelor’s degree or equivalent education and experience.
• A minimum of one year experience in an academic, public, hospital or research library.
• Experience scheduling multiple shifts, supervising or coordinating a team.
• Strong customer service and communication skills; able to communicate effectively, verbally and in writing, with a diverse population.
• Demonstrated ability to identify, prioritize, and resolve problems quickly and effectively, including handling difficult situations with patience, diplomacy, respect, and discretion.
• Proficiency with computer applications, including but not limited to office software (MS Office), scanning, web searching, and email communications platforms.

Preferred Qualifications and Skills

• Experience in circulation services, particularly using Ex Libris Alma/Primo software.
• Experience with interlibrary loan services, particularly using ILLiad, Docline, or OCLC Worldcat. 
• Experience with learning management systems/customer relationship management/content management system-type platforms.
• Experience searching online bibliographic databases.
• Aptitude for learning and troubleshooting software/hardware systems efficiently and thoroughly.
• Aptitude for project management, organization, prioritization, coordination, and implementation.

Other Requirements

• Shift changes and/or evening work may be required based on changes to library operating hours.

Application Information

• Salary range: $58,661-60,000
• Deadline for Submissions: Applications received by September 2, 2022 will receive first consideration.
• Apply for this position via the Mount Sinai Careers Portal.

 

Apply online here

Submit specified application materials to kerry.mckee@mssm.edu.