RESPONSIBILITIES:

• Reports to the Head of Access and Circulation
• Provides excellent­ patron assistance with all departmental services: standard desk inquiries, placing holds, fulfilling document delivery and digital reserves requests, creating/approving accounts and reservations for study rooms in Booked Scheduler; and, troubleshooting and demonstrating operations for KIC scanners, Canon multi-function devices, self-check units and printing
• Trains, mentors, assists and encourages library student assistants to perform a variety of general library operations in all areas, including but not limited to the Circulation & Reserves Desk, shelving and stack maintenance, multi-function scanning equipment, and fielding patron inquiries
• Distributes assignments to student assistants in multiple library departments, ensuring that Library and Student Employment guidelines are followed
• Contributes to outreach efforts for Fordham’s online learning population under the guidance of the Digital Learning Liaison at Lincoln Center and the Emerging Technologies Librarian at Rose Hill
• Assists with creating, demonstrating and promoting Library services specific to online learners using a variety of media platforms, tools, and services (Zoom, WebEx, Skype, Google Hangouts, etc.); and, prepares informational content (handouts, instructional videos, tutorials, etc.) for online learners, as needed
• Provides students and faculty with assistance in using Ares, the Library’s electronic reserves platform, including creating and modifying user accounts, course pages, and course documents; processing materials and scanning, uploading and/or manipulating PDFs; communicating with faculty on an ongoing basis; and providing copyright guidance when applicable
• Prepares daily and monthly statistics for departmental operations in accordance with the Library’s annual reporting needs
• Provides courteous and efficient customer service regarding all facets of library operations in person, via phone, video and/or email communications
• Conducts closing duties regularly and opening duties when required
• Lends support to Library colleagues and other departments when applicable
• Executes regularly a variety of tasks in Sirsi Workflows, including modifying existing patron records; receiving payments for fines and privileges; editing book records; running reports; and processing intercampus loan requests between campuses
• Performs other duties as assigned

QUALIFICATIONS:

• B.A. or B.S. required
• Prior academic library experience and knowledge of Library of Congress classification system preferred
• Experience and familiarity working with multimedia platforms helpful
• Ability to train, motivate and oversee student assistants necessary
• Must have strong interpersonal skills to work well with others and communicate professionally with colleagues and the University community
• Experience with online learning/distance education preferred
• Familiarity with Windows software & MS Office applications required; familiarity with automated library functions preferred; familiarity with social media platforms, outreach tools, and other web-based communication applications helpful
• Must be able to lift books and boxes of books, push heavy book carts, move shelves, and maintain balance on step stools
• Ability to coordinate activities and manage one’s time productively is essential
• Must be prepared to participate in meetings and/or assignments at the Lincoln Center (Manhattan) and/or Westchester campuses
• Mandatory Competency Testing