Under the direction of the Head of Circulation and Reserves, the Library Coordinator supervises part-time staff and workflow for library circulation, reserves, and stack maintenance. The Graduate Center Library hosts a collection of print material of about 230,000 books, with about 33,000 circulation and reserve transactions each year. The library serves as a pick-up point for about 10,000 interlibrary loan items each year, and about 10,000 items from other CUNY libraries requested annually by users CUNY-wide.

Duties include but are not limited to:

• Responsible for the receipt, return, and pickup of library materials and monitors service activity and quality;

• Manages and performs circulation and reserve transactions using CUNY circulation software;

• Assign work schedules, evaluates, and directs circulation, reserve, and stack maintenance staff in all library functions including registering library users; lending books, media, and equipment; organizing pick-ups and returns of resources from both inside and outside CUNY libraries; issuing guest printing user logins; collecting fines and fees; interfacing with user records appropriately in university information systems;

• Trains staff to operate independently on evenings and weekends to perform all services in the library, to provide accurate information and directional referrals, and to respond appropriately in emergencies;

• Manage collections and deposit of library fines and fees; statistics for library entry and egress; and compiles data for analysis;

• Responsible for the maintenance of copiers and card dispensers including collection and deposit of cash;

• Monitors services to assure timely response to borrowing requests, deliveries to CUNY borrowers, and shipments to borrowing libraries;

• Troubleshoots hardware, software, and systemic problems related to circulation, reserve, and security and report the same;

• Identifies damaged material, including books and equipment, and initiates repair;

• Tracks overdue items, traces lost items, and initiates replacement as needed;

• Prepares materials for delivery and shipment;

• Resolves problems and complaints resulting from complications of service;

• Collaborates on workflow review, policy development, and implementation of new software;

QUALIFICATIONS

Bachelor's Degree required.

Preferred Qualifications include:

• Experience with library catalogs, circulation systems, and databases.

• Experience working with Alma fulfillment functions

• Ability to process and manage online reserves for remote users

• Ability to create schedules in response to changing staffing patterns

• Proficiency in interpreting service documentation and to master new software and hardware, including statistical software and web applications.

• Demonstrated interpersonal and organizational skills with dedication to excellent service.

• Strong ability to communicate clearly on the phone, in person, and via email.

• Strong time management skills, with the ability to set priorities and to work efficiently under pressure with accuracy.

• Ability to lift and/or move up to 20 pounds.

Submit specified application materials to HR@gc.cuny.edu.