Position Summary:

Reporting to the Head of Access, Delivery, and Resource Sharing Services, the RSDS Supervisor is responsible for directing the daily operations, staffing, and service delivery for global and local delivery services (scanning and paging) and the full range of resource sharing programs including interlibrary loan, RAPID-ILL, EAST, and E-ZBorrow. As a resource-sharing practitioner, this position responds to and oversees the resolution of complex, non-routine requests/service issues; designs and implements new workflows; establishes expectations and accountability for RSDS staff, and ensures information about our services is accurate on a variety of platforms (e.g., Libraries web pages, E-ZBorrow wiki, OCLC, ILLiad forms). As an operational point person, the RSDS Supervisor advocates for and contributes to complex projects to improve NYU user access to resource sharing and delivery services. The RSDS Supervisor oversees ADRSS service points one weekend day (including intervening with patrons when necessary).

Required Education:
Bachelor's Degree

Required Experience:
2+ years At least 2 years' relevant experience in a library environment, including staff supervision and work with either interlibrary loan systems or library circulation systems; or an equivalent combination of education and experience.

Required Skills, Knowledge and Abilities:
Excellent oral and written communication skills, excellent customer service skills, ability to multitask and work with a diverse population, both domestic and international, including students, faculty, and staff at other libraries. Ability to work occasionally variable shifts (including evenings and weekends). Ability to use standard word processing, spreadsheet and database software proficiency.

Additional Information:

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity

Submit specified application materials to libraries.careers@nyu.edu.