Summary:

Reporting to the Medical Librarian, the Library Assistant supports routine library operations for improving effective access to information resources which encourages excellence in patient care, teaching, learning, and research conducted by the Hospital for Special Surgery and its affiliations. The Library Assistant primarily supports Document Delivery Services, performing a variety of tasks depending on client request volume and priorities. Tasks may include electronic request processing, scanning documents, and re-shelving materials.

Job responsibilities include but are not limited to the following:

• Provide the highest level of customer service to all members of the HSS staff, residents, fellows, medical students, and visitors.
• Acts as a User Services team member, providing consultation services at the library desk answering in-person directional questions, as well as queries received by email or phone.
• Escalates research questions and in-depth searches to the Medical Librarian and records client interactions.
• Helps with upkeep of library including database management, shelf reading, library website maintenance.
• Will cover the front desk independently.
• Other duties as assigned in support of the library’s function.

Preferred Qualifications:

• Enrolled in ALA-accredited MLS program.
• Experience with Microsoft Office Suite; Content management or electronic document management systems.
• Ability to work both independently and as part of a team, excellent oral and written communication skills, attention to detail, outgoing personality with a desire to provide excellent customer service, adaptable to a changing work environment and departmental priorities, and familiar with online searching.
• Must be comfortable providing customer service both in person and on the phone.

Hours:  14 Hours per week between Monday – Friday 8am-5pm. Must be able to work onsite at least one day a week.