The Manager of Integrated Library Systems (ILS) works as part of the Information Technology team to administer the ILS (Sierra & INNOPAC) Circulation Module for BPL.  Under the supervision of the Manager, Enterprise Applications, the Manager of ILS is responsible for managing system set-up, configuration and maintenance with third party service providers such as Exela Technologies, Unique Management Services and Collection HQ. Provides management of ILS tasks including Holds processes, maintenance lists for materials, tracking of system statistics and overall system data integrity.  This position is supported by two full time ILS Analysts and one part time Clerical Assistant.

Responsibilities

• Manage ILS tasks including preparing and sending notices and paging lists, holds procedures, tacking of overrides and auto-notices
• Prepare maintenance lists on missing, claims returned, long-in-transit, on-the-fly, and In Process status material
• Perform item record suppressions, unsuppressions and deletions
• Generate, view, print, export reports and statistics and maintain fields for statistics (LYRCIRC, YTDCIRC, INTERNAL USE)
• Create, manage and update circulation parameters and ILS rules
• Conduct Uncollectible or amnestied outstanding fines and inactive patron record purges as needed
• Stay abreast of software enhancements and solutions and make implementation recommendations
• Conduct software upgrade and data migration testing before and after implementation
• Provide Help Desk / Call Center Support (Phone, email, face-to-face) – Respond to customer and staff inquiries
• Maintain intra and inter departmental communication / coordination concerning other modules and services such as:
  • Sierra Administrator of servers and permissions, Encore, WebPAC (Classic Catalog), Mobile App (Capira), facets, custom notices, Network operations, data flow, permissions, maintenance of servers (I.T.)
  • Financial reports, customer credit / cash refunds, payment tracking, record purges (Finance)
  • Procedures & Staff Training (Customer Experience/Circulation Management)
  • Selections, Acquisitions, Cataloging, Serials, Collections Management, Technical Services, Sorting, Distribution (Book Ops)
  • Branch / Division closures and openings (Neighborhood Services / Central Administration)
  • Interlibrary Loan
• Attend professional conferences, training programs, and webinars as time and budget allows
• Maintain presence in professional forums such as Innovative Users Group (IUG) and Idea Lab (An IUG + Innovative Interfaces joint project for software enhancement recommendations)

Qualifications

• HS Diploma or equivalent and related work experience is required; Bachelor's is preferred; MS/MLS degree from an ALA accredited institution is a plus
• Minimum of 5 years’ experience working with integrated library systems
• 3- to 5-year prior supervisory experience
• Excellent interpersonal, organizational and problem solving skills
• Strong technical skills including advanced knowledge of Sierra and proficiency with Postgre SQL
• Strong oral and written communication skills
• Commitment to quality
• Demonstrated delegation and team-working skills
• Professionalism, ethical conduct, and sense of ownership
• Ability to work under the pressure of time constraints and deadlines
• Nights and weekends may be required for special projects
• Prior public service experience in a large public library system preferred
• Physical requirements: may have to move servers, printers and other hardware