Job Description:

This customer and technology service position supports the Access & Circulation Services mission which includes daily operations, collection management, access to library resources at library service points and digital content.

Responsibilities:

• Answer patron queries regarding library resources, services and campus information; Page library materials; Communicate access policies; Assist patrons with the use of print and online resources. 
• Liaise with technology assistants to support patrons upon request; Respond to queries regarding available library hardware.
• Create user-friendly user interfaces for library web pages, Libguides, interlibrary loan, and other similar end products. 
• Assist, train and support library staff in the use of current library technology, as required; Manage patron holds using the college SIS student information system system (Banner). 
• Maintain organization in reading rooms by conducting stack analysis/inventories including: shelving, shifting, and shelf reading. 
• Perform general and specific LSP (Alma) maintenance and customization, including, but not limited to working in the Fulfillment and Reserves modules and, editing, or creating and updating items in Alma; Patron database management; Troubleshooting related technical questions.
• Participate and collaborate in collection management projects such as RFID processing, inventory management, and deaccessioning library materials; Process physical materials as needed. 
• Coordinate and monitor digitization projects including workflow development and documentation within the unit; work in conjunction with library units on other digital initiatives; Compile, edit, and manage metadata and scanning. 
• Fulfill, process, and track Interlibrary loan activity. 
• Responsible for opening or securing the closing of the Library as scheduled; in absence of the Access Services Manager, the incumbent serves as the main liaison with Public Safety and/or FIT facilities to address issues and appropriately handle all matters and procedures during closing. 
• Monitor student workers, provide guidance in workflows and instruct them on unit processes including, but not limited to handling print material and working the service desk along with a variety of projects as needed. 
• Work in various capacities outside of the home unit to accomplish library wide initiatives such as work at library service desks to provide support and services; provide telephone/chat/email reference; collaborate with the other library units to design content for promotional material in print and virtual formats; occasionally provide administrative support; liaise with college facilities as needed.
• Participate in various standing and ad hoc working groups and teams such as campus initiatives, library digital initiatives or other special projects.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.