Position Summary:

We have an exciting opportunity to join our team as a Library Services Coordinator.

The Library Services Coordinator, Document Delivery Services provides resource sharing services (Interlibrary Loan and Document Delivery) for the NYU Health Sciences Library, ensuring consistent and high-quality service across NYU Langone Health (NYULH) and NYU College of Dentistry communities. In addition, this position provides a range of library service and project coordination duties in support of the Librarys mission and goals. This position requires strong communication, organizational skills, and excellent time management skills.

Job Responsibilities:

• Process incoming borrowing and lending requests. Manage and implement interlibrary loan (ILL) workflows.
• Identify incomplete bibliographic citations by searching appropriate reference sources.
• Request materials for library users using resource-sharing systems.
• Analyze other libraries holdings and policies in order to determine the fastest and most economical way of obtaining requested publications.
• Receive and process requested articles, notifying patrons of the status of their requests in a timely manner.
• Respond to patron queries, providing accurate information in a timely manner.
• Identify resource display issues and inform Document Delivery Services manager and/or applicable units. Ensure necessary edits and corrections are completed.
• Process monthly invoices for the Librarys Interlibrary Loan Service via email or online payment systems (e.g. Authorize.net).
• Independently lead the DDS/ILL shipping program; schedule inventory and recurring purchases; maintain up-to-date lending library shipping addresses, and ensure timely shipment of physical materials.
• Manage coverage as an alternate staff at the Lapidus Librarys service desk, providing excellent customer service through in-person consultation, phone, chat, and the librarys ticketing system.
• Participate in special projects and working groups as needed.
• Participate on Library and NYULH committees as needed.
• Other administrative duties as assigned.

Additional Position Specific Responsibilities:
Ability to work in a team environment.

Minimum Qualifications:

• To qualify you must have a Bachelor’s degree or equivalent in Business Administration, health care administration or related field.
• Two years of experience coordinating project/programs, or an equivalent combination of education and experience.

Preferred Qualifications:

• Experience providing customer service in an academic setting.
• Proficiency in searching databases such as WorldCat, Pubmed, and library catalogs. Knowledge of resource sharing systems such as OCLC World Share and Docline.
• Experience working with interlibrary loan systems (e.g. ILLiad).
• Proficient in Windows and Microsoft office.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.

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Submit specified application materials to laura.atwood@nyulangone.org.