Role Summary

The Levy Library seeks a full-time Library Assistant who will assist with the daily operations at the circulation services desk. Duties may include answering directional and basic reference questions from students, faculty, and staff in person, over the telephone. and via email; creating and updating library accounts; checking in/out library materials; re-shelving materials and maintaining technology, equipment and library spaces; assisting users with basic computer, printing and scanning questions or issues – in-person and via chat/email; updating resources records and holdings in the ILS and related databases; and opening/closing the library. 

Responsibilities

• Assists patrons with inquiries, providing support and referrals to the appropriate person, division, or department.
• Receives requests from the library system and searches and processes materials requested.
• Checks library materials in/out and maintains library accounts.
• Updates statistics and records on library systems.
• Provides basic troubleshooting support for patrons using laptops, copiers, scanners, and computers.
• Re-shelves library materials and equipment.
• Maintains a clean and orderly space in the library.
• Performs general maintenance on library equipment, including wiping down equipment and furniture as needed.
• Opens and/or closes the library; may work the evening and weekends.
• Performs related duties and responsibilities as assigned/requested by supervisors.
• Must be able to lift and carry 20 pounds.

Qualifications and Skills

• Must be able to work evenings and weekends and some holidays.
• One (1) year experience in a customer facing role is preferred.
• Demonstrated strong customer service skills, good listening skills, patience when dealing with patrons.
• Proficient in Windows operating systems and commonly used productivity software such as Microsoft Excel, Microsoft Office 365, and Adobe products.
• High School diploma or GED preferred.
• Demonstrated internet research skills and the ability to direct users to relevant resources and services.
• Sound judgment about when to respond and when to refer patrons and/or questions to a librarian or supervisor.
• Ability to interact professionally with students, faculty and staff.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $21.59 - $22.81 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 at Mount Sinai Hospital, 876 - Levy Library - ISM, Icahn School of Medicine