JCFPL JOB TITLE: Learning Center Coordinator

DEPARTMENT: The Learning Center

LOCATION: Learning Center (Priscilla Gardner Main Library)

REPORTS TO: Learning Center Director

CIVIL SERVICE JOB TITLE: Coordinator of Volunteers

FULL-TIME/PART-TIME: Full-time

SALARY RANGE : $58, 000 - $65,000

WORKWEEK: Monday - Thursday: 9:00am - 8:00pm (Incumbent may work a 8 hour schedule during this period) , depending on Learning Center needs; Friday: 9:00am - 5:00pm. (35 hours/week). May be required to work weekends as needed.

 

JOB DUTIES

• Recruits, interviews, and assigns Jersey City Free Public Library’s (JCFPL) Learning Center (LC) tutors to appropriate classes and/or one-to-one learners, according to the tutors’ availability, aptitudes, experience, certifications, and interests
• Prepares manuals, handbooks, and guides covering policies, procedures, and programs
• Designs and conducts orientations and ongoing training for LC tutors, including periodic reorientation and follow-up sessions
• Coaches individual tutors when necessary
• Arranges for appropriate recognition of tutors
• Resolves tutor problems
• Maintains personnel, learner, and class records
• Collaborates with the LC Director and/or Grant Coordinator to prepare technical reports on the extent, nature, and value of tutors and LC courses
• Designs LC courses and course materials
• Speaks to community groups, explaining LC offerings and inspiring them to become LC partners
• Confers with external partners to plan courses consistent with the partner’s needs and objectives
• Serves as a liaison between tutors, administration, staff, community partners, and learners
• Designs feedback tools and obtains feedback on all aspects of LC offerings and from all stakeholders in LC courses
• Uses feedback to improve, modify, or expand LC offerings and recommend changes in established courses, policies, and procedures
• Initiates strategies to support learners in need of extra assistance
• Designs events, such as field trips and projects, meant to increase motivation and engagement from tutors, learners, and community partners
• Collaborates with JCFPL’s Marketing and Communications Department on projects meant to promote LC visibility, increase participant engagement, and enhance the public perception of JC offerings
• Teaches classes and substitutes for classes as needed
• Utilizes various types of electronic and/or manual recording and information systems used by the LC, JCFPL, community partners, granting agencies, or any other related stakeholder

 

CORE COMPETENCIES

Support

• Assists the LC Director in the execution of LC deliverables, e.g. issues related to courses, classrooms, tutors, learners, and community partners
• Coordinates resources and strategies so that challenges can be anticipated, addressed, and transformed into opportunities
• Performs a variety of responsibilities inherent in overseeing tutors, e.g. conflict management, motivating tutors, professionally developing tutors, and finding substitute tutors when needed
• Anticipates and successfully addresses logistical issues with LC classroom spaces across Jersey City
• Supports the development and implementation of LC policies at all locations where LC courses are held

Communication/Collaboration

• Communicates effectively using a variety of methods
• Effectively communicates relevant and timely information to tutors and partners
• Works effectively on teams and has strong team-building skills and attitudes
• Selects and applies the most appropriate and effective communication means to meet the needs of a given situation
• Develops and maintains effective relationships and communication with tutors and partners, i.e. sensitively interacting with a variety of personality types and cultural backgrounds
• Applies effective strategies to manage conflict and difficult behaviors exhibited by tutors and partners

Customer Service

• Focuses on getting tutors and partners what they need rather than focusing on who is right
• Contributes to and models customer service standards that enhance tutor, learner, and partner experience
• Promptly addresses inquiries, concerns, and feedback from tutors and partners
• Tailors support services to the individual needs of learners, recognizing their unique learning styles, strengths, and challenges
• Applies customer service skills to enhance the level of satisfaction among tutors, partners, and learners
• Demonstrates unmistakeable empathy and respect towards tutors, learners, and partners by listening attentively, understanding their perspectives, and treating them with dignity and professionalism
• Ensures that tutors have the materials necessary to successfully support learners
• Prioritizes the needs of learners, tutors, community partners, and other stakeholders in decision-making processes, curriculum development, and initiatives
• Understands and acts in accordance with the basic values and ethics of JCFPL

Educational Leadership

• Aligns efforts with the vision and direction of JCFPL and the LC
• Demonstrates leadership, critical thinking, and problem-solving skills
• Uses leadership skills to provide vision and guidance to tutors and partners
• Anticipates and addresses potential issues or challenges that tutors may face, and proactively offers support, guidance, and resources to help them succeed
• Develops and maintains effective relationships with others to achieve common goals
• Contributes to the success of the LC through the effective recruitment and selection of tutors
• Leads and empowers tutors to deliver effective, high-quality courses
• Leads the tutors with clear direction and effective communication

Instructional Design

• Employs cyclical, iterative design models in the design of all courses and professional development workshops
• Continuously incorporates data, test results, learner feedback, and tutor feedback into the redesign of courses, workshops, and materials
• Creates supplementary materials that appeal to the entire spectrum of learner styles

Assessment and Evaluation

• Transparently communicates the criteria by which tutors will be assessed and provides feedback clearly linked to that criteria
• Seeks cyclical and iterative feedback from tutors, learners, and partners, while continually incorporating that feedback into a process of iterative design
• Employs a critically-minded, data-driven approach to LC processes, while continually looking for means of obtaining more meaningful data

Resource Management

• Organizes courses and supplementary materials in a manner that is user-friendly for all stakeholders
• Supports the LC Director in the effective and efficient scheduling of classroom spaces and teachers
• Develops systems of effectively preparing and allocating substitute tutors

Professional Development

• Manages the development of their own learning and ongoing improvement of skills and knowledge
• Continually seeks out creative and innovative approaches, then implementing them where appropriate
• Establishes strategies and long-range initiatives to support JCFPL and the LC’s mission of life-long learning
• Assists with tutor professional development opportunities
• Contributes to the development and implementation of an LC culture that embraces life-long learning

Community Engagement

• Maintains positive relationships with existing LC partners
• Seeks out and nurtures new LC partnerships
• Contributes to creating a welcoming and user-friendly environment that encourages all community members to use LC services
• Collaborates effectively with relevant stakeholders to promote LC visibility, increase learner engagement, and enhance the positive public perception of the LC’s offerings

Technology

• Demonstrates expertise in the material creation and use of EdTech sites
• Successfully performs basic functions involving email, calendar applications, and task management
• Understands and uses basic computer hardware, peripherals, software, and operating system functions
• Demonstrates information literacy and understands common security protocols related to Internet use

Cultural Competence

• Displays empathy to and interest in the cultural backgrounds of all LC learners and community partners
• Creates materials that are sensitive to learners of various cultural backgrounds
• Develops materials and approaches that can appropriately meet the needs of learners with a variety of linguistic backgrounds

Learner Support Services

• Creates systems whereby learners in need of extra help can receive it
• Collaborates with community partners to identify and support those learners most in need of extra assistance
• Designs and develops programs that assist LC learners in the successful transition from the LC classroom to the JC workplace

 

REQUIRED EXPERIENCE/EDUCATION

 

• Six (6) years of experience in education that involved either recruitment, selection, training, and development of employees or volunteers or six (6) years of experience in the provision of educational or other similar human services or community services
• OR Possession of a Bachelor’s degree from an accredited college or university and two (2) years of the above-mentioned professional experience.

PREFERRED EXPERIENCE/EDUCATION

• a New Jersey Teaching Certification or a related endorsement in English, ESL, Literacy, Reading, or related field
  •  or possession of a Master’s from an accredited university in English, ESL, Literacy, Reading or related field

ADDITIONAL RELEVANT SKILLS

• Knowledge of learner-centered teaching approaches
• Ability to create materials on a wide-range of EdTech sites, including, but not limited to, Quizlet, Kahoot, Gimkit, and Wordwall
• Ability to employ best practice customer service skills when engaging with stakeholders from a variety of cultural backgrounds
• Facility in Spanish, Arabic, Urdu, Persian, or Haitian Creole

 

NOTES:

 

For all employees, regardless of full-time or part-time status, JCFPL’s Learning Center is considered the primary employer. Work hours are assigned according to the LC’s operational needs. Work hours are not scheduled to accommodate employees’ other employment, academic, or other outside obligations, except in circumstances agreed upon in writing by the employee and the employee’s supervisor.

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employee for this job. The omission of specific statement of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

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