Reporting to the Assistant Dean for Library Services, the Head of Electronic Resources and Access Services provides leadership and vision for electronic resource management and access services for the Zucker School of Medicine, Health Sciences Library. This position works in collaboration with the Assistant Dean for Library Services on the development of library policies and procedures, evaluates and maintains existing and potential new resources (electronic and print), and works in partnership with Hofstra’s Axinn Library and Northwell Health Libraries.

Responsibilities include, but are not limited to:

• Oversees access services with particular emphasis on interlibrary loan/document delivery.
• Supervises support staff covering circulation desk activities, interlibrary loan processing, and data entry projects.
• Supports curriculum program coordinators/managers and faculty to ensure seamless access to course pre-reading assignments via the learning management system.
• Supports the electronic resources lifecycle including facilitating trials, activating/deactivating titles, and packages on the electronic resource management system, and troubleshooting access.
• Oversees daily operation of electronic resources, including but not limited to subscription databases and collections, OpenURL management, and discovery systems.
• Maintains, troubleshoots, and administers a variety of hosted environments or external websites and other digital systems and services through which users locate information, i.e. LibGuides, BrowZine, Endnote, etc.
• Compiles and analyzes electronic resource usage statistics, such as COUNTER 5 reports, turnaways.
• Maintains the library website.
• Provides reference and literature search services to the Zucker School of Medicine users.
• Serves as the library’s technical liaison to third-party vendors and IT and Web Development offices at the Zucker School of Medicine, Hofstra University, and Northwell Health.
• Recommends, implements, and supports emerging technologies (i.e. apps, etc.)
• Monitors various listservs and other vendor communication channels that specifically report on electronic resources and other performance issues.
• Performs other library-related duties or special projects as assigned.

Qualifications

• Master’s degree in library and information sciences or related field required.
• Minimum three years of library experience in a medical or academic library environment, with increasing levels of responsibility.
• Working knowledge of the complete life cycle of continuing and electronic resources.
• Experience with or working knowledge of relevant standards, initiatives, tools, and services, such as COUNTER 5, SUSHI, OpenURL resolvers, proxy servers such as EZProxy, Open Athens, SSO, electronic resources management (ERM) systems such as ProQuest Serial Solutions, etc.
• Demonstrated knowledge of Docline.
• Fluency with Microsoft and Google products.
• Working knowledge of basic HTML.
• Ability to create and maintain detailed, accurate documentation for electronic resources.
• Ability to complete tasks in an established timeframe.
• Strong analytical, decision-making, and problem-solving skills.
• Ability to work both independently and collaboratively in a complex and changing environment.

Preferred Qualifications

• Experience with Drupal, Springshare products (e.g., LibGuides), EndNote, WorldShare Management Services, OCLC, and/or Canvas preferred.
• Experience in searching the biomedical literature through PubMed, and multiple resources.
• Ability to work with technical staff regarding batch loading, APIs, HTML, XML, SQL, script writing.
• Familiarity with open access and open educational resources.