Purchase College Library, State University of New York seeks a Head of Circulation Services. Reporting to the Library Director, this full-time professional staff position is responsible for the overall management of the Circulation department and ensures quality customer service is provided to all patrons. This role is an essential employee and may require occasional evening and weekend work.
Essential Duties:
• Manages all aspects of circulation services: ensures opening and closing procedures are followed, oversees day-to-day circulation functions, handles emergency situations.
• Manages work schedules of student and professional staff to ensure circulation desk coverage during all hours of operation
• Supervises and evaluates circulation professional staff (approx. 3 – 5 staff members)
• Hires, interviews, supervises, and evaluates student assistants (approx. 15-20 student workers)
• Manages student payroll and budgeting within allocation limits.
• Develops and coordinates student worker training and special projects
• Manages billing for library fines and fees, communicates with patrons, and resolves fine disputes
• Oversees the collection and analysis of statistics for Circulation and makes data-driven recommendations for improvements in policies and services
• Staffs the circulation desk (approx. 10-15 hours a week)
• Manages course reserves.
• Problem-solves customer service issues at circulation; escalates problems to Library Director as appropriate
• Regularly updates the library website.
• Participates in strategic planning for the Library
• Partners with technical services, resource sharing/interlibrary loan, and reference and instruction librarians to ensure interdepartmental cooperation and collaboration
• Assists with department projects and initiatives

Qualifications:
• At least 5 years experience working in a library
• Three years of progressively responsible library management experience related to areas of assignment, including a minimum of one year of staff supervisory experience
• Demonstrated knowledge of core circulation functions
• Demonstrated excellence in customer service
• Excellent oral and written communication skills
• Ability to manage conflict and work with a dynamic team
• Proactive and creative problem-solver
• Ability to manage many competing priorities at once
Preferred:
• Experience using Ex Libris Alma/Primo
• Experience with Ellucian Banner (student accounts database)
• Experience training and managing student workers
• Experience managing budgets and student payroll
• Experience in an academic library
• Experience creating reports and making data-driven conclusions/adjustments to services
• Experience with Microsoft Office Suite is a plus.

 

Special Note

Nondiscrimination Policy – Purchase College is committed to fostering a diverse community of outstanding faculty, staff and students, as well as ensuring equal educational opportunity, employment, and access to service, programs, and activities, without regard to an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the Purchase community (including vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. To view the entire policy, please visit the following website: Purchase College Human Resources Policies and Procedures website.



Women and minorities are encouraged to apply. Purchase College is an AA/EEO employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and the availability regarding the University’s current campus security policies. Purchase College’s Annual Security Report is available at Purchase College NYS University Police Website.



Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov