John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

• Oversee the maintenance, configuration, and security of servers, desktop workstations, and library systems.
• Perform desktop deployments and imaging for Windows PCs and Mac OS, ensuring consistency and efficiency across the library’s technology environment.
• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and reliability.
• Implement and maintain cybersecurity measures to safeguard library systems, data, and user privacy.
• Develop and maintain scripts (VBScript, PowerShell) to automate system administration tasks and improve efficiency.
• Collaborate with the IT Academic Applications Director on strategic planning for the future of library technology and services.
• Assist with minor web programming tasks to support library web applications as needed.
• Manage user accounts, permissions, and access controls across systems.
• Perform regular system updates, patches, and backups to ensure data integrity and security.
• Provide technical support and training to library staff and faculty
• Document system configurations, processes, and procedures for reference and training purposes.
• Stay current with emerging technologies, cybersecurity trends, and best practices in system administration.

QUALIFICATIONS

Bachelor’s Degree required.

Other Qualifications:

• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Experience with web programming (PHP/CSS/JavaScript) is a plus.
• Experience in an academic or library setting.
• Experience with network administration and monitoring tools.

CUNY TITLE OVERVIEW

Provides support to students and faculty in the use of instructional systems, software, and programs.

• Researches and prepares program materials, FAQs, and user guides
• Provides telephone and/or email support for faculty and student users of instructional systems, software, and programs
• Develops training materials and delivers orientation/training sessions
• Maintains on-line information on web sites
• Acts as liaison to related areas such as CUNY’s Computer and Information Services area, to evaluate and escalate reported problems, and disseminate information notices
• Assists faculty with use of instructional technology to support educational goals
• Performs other duties as assigned.

Job Title Name: IT Academic Technology Coordinator

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

PLEASE APPLY THROUGH CUNY’s WEBSITE