top

Technical Support/ Computer Lab Administrator - Fordham University (Lincoln Center Campus, Quinn Library)

Posted on June 27, 2017

Description

START DATE: October 2, 2017

Responsibilities

 Reports to Head of Access, Information and Collection Services & Operations and the Director of EIC  Provide support in a multi-platform OS environment (Mac, PC, VDI) for all Quinn Library and QuinnX computers (desktops, laptops, and other devices), printers, and scanners.  Handle day to day maintenance, minor repair, installation, and troubleshooting of the library’s computer hardware and software, peripherals, office equipment, and other technology-related areas.  Assist patrons with software applications, print jobs, backup procedures, document searching, Wi-Fi problems and all AV presentation and playback equipment.  Responsible for orienting staff on the use of computing and telecommunications equipment, assisting staff in the use of existing hardware and software, as well as introducing new technological developments.  Participate in the development of policy relevant to the use of technology, as well as producing training materials and instructional videos.  Research, adapt, and develop projects incorporating technology and library services.  Supervise student assistants and train them for basic computer and AV support.  Prepare monthly statistics report.  Works with the Director of Information Technology Services to ensure system integrity, reliability, responsiveness, security and compliance with library policies.  Assists at Library Services Desk supervising student-workers with standard patron services.  Other tasks as assigned.

Qualifications

 B.A./B.S. in Computer Science or Communications preferred.  A+ and Microsoft certifications a plus.  Knowledge of computer networking and wireless communication required.  Minimum of one year’s experience in a library, academic computing or IT department.  Strong knowledge of media-related hardware preferred.  Ability to install, configure and troubleshoot PC and network-related hardware.  Must be well organized and able to work well with non-technical staff and patrons.  Must be self-motivated, highly detail oriented with the ability to prioritize tasks.  Must possess excellent communication skills, both written and oral.  Must be capable of light lifting and ‘hands-on’ labor.  Must be willing to work at RH or Westchester campus if necessary.  Mandatory competency testing

Compensation

Commensurate with experience

Location

140 W 62nd street, New York NY 10023

URL

https://www.web.fordham.edu/download/downloads/id/8536/technical_support_computer_lab_administrator_a01260_62617pdf.pdf

To Apply

Send letter and resume: Nick Alongi, Head of Access, Information, and Collection Services and Library Operations - [email protected]

Company Information

Fordham University (Lincoln Center Campus, Quinn Library) START DATE: October 2, 2017

Contact Information

Nick Alongi, Head of Access, Information, and Collection Services and Library Operations - [email protected]