START DATE: October 2, 2017
Reports to Head of Access, Information and Collection Services & Operations and the Director of EIC Provide support in a multi-platform OS environment (Mac, PC, VDI) for all Quinn Library and QuinnX computers (desktops, laptops, and other devices), printers, and scanners. Handle day to day maintenance, minor repair, installation, and troubleshooting of the library’s computer hardware and software, peripherals, office equipment, and other technology-related areas. Assist patrons with software applications, print jobs, backup procedures, document searching, Wi-Fi problems and all AV presentation and playback equipment. Responsible for orienting staff on the use of computing and telecommunications equipment, assisting staff in the use of existing hardware and software, as well as introducing new technological developments. Participate in the development of policy relevant to the use of technology, as well as producing training materials and instructional videos. Research, adapt, and develop projects incorporating technology and library services. Supervise student assistants and train them for basic computer and AV support. Prepare monthly statistics report. Works with the Director of Information Technology Services to ensure system integrity, reliability, responsiveness, security and compliance with library policies. Assists at Library Services Desk supervising student-workers with standard patron services. Other tasks as assigned.
B.A./B.S. in Computer Science or Communications preferred. A+ and Microsoft certifications a plus. Knowledge of computer networking and wireless communication required. Minimum of one year’s experience in a library, academic computing or IT department. Strong knowledge of media-related hardware preferred. Ability to install, configure and troubleshoot PC and network-related hardware. Must be well organized and able to work well with non-technical staff and patrons. Must be self-motivated, highly detail oriented with the ability to prioritize tasks. Must possess excellent communication skills, both written and oral. Must be capable of light lifting and ‘hands-on’ labor. Must be willing to work at RH or Westchester campus if necessary. Mandatory competency testing
Commensurate with experience
140 W 62nd street, New York NY 10023
Send letter and resume: Nick Alongi, Head of Access, Information, and Collection Services and Library Operations - [email protected]
Fordham University (Lincoln Center Campus, Quinn Library) START DATE: October 2, 2017
Nick Alongi, Head of Access, Information, and Collection Services and Library Operations - [email protected]