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Reserves and On-line Learning Support Staff, Level 5 - Fordham University / Quinn Library / Lincoln Center Campus

Posted on April 01, 2019

Responsibilities

 Reports to Head of Access, Information and Collection Services & Operations.  Responsible for providing courteous and efficient customer service to all library patrons regarding all facets of library operations.  Coordinates with Distance Learning Liaison access and technical support for students and faculty engaged in all On-line learning initiatives.  Responsible for administering ARES course management system – processing faculty assigned reading lists, and providing tech support for both students and faculty for On-site and On-line programs.  Trains, mentors, assists, and encourages library student assistants to perform a variety of tasks and uphold high customer service standards. Responsible for planning training sessions, content development, and teaching new and returning student-workers.  Helps supervise daily student-worker assignments and maintains “Assignment” Board.  Provides general Circulation services – collecting or waiving fines; general information, etc.  Prepares Monthly Statistics Report – requires collection of daily statistics and tracking for annual report.  Accepts and processes all Intercampus and Interlibrary loan requests for students and faculty.
 Fulfills document delivery requests – prompt scanning and e-mailing of needed articles.  Helps manage Manual Recall Processing upholding efficient sharing of the library collection among all patrons.  Carry-out all Reserve Desk duties maintaining up-to-date print collections.  Provides patron assistance with KIC scanner operations, public printing, and general library catalog database searching.
 Contributes to grant initiatives and research guides.  Edits book records in Workflows by modifying library location and status when necessary.  Supervises stack maintenance tasks (i.e. shelf reading & audits) which includes inventory, weeding, shifting and collection development.
 Monitors UNILIV correspondence – patron overdue notices & general inquiries.  Helps monitor group study room reservation system.
 Contributes to curating library exhibits.  Participates in professional development initiatives.  Conducts opening/nightly closing duties as required, including being responsible for the cash register tally, turning off all Desk PCs, and opening up the overnight drop bin.  Other tasks as assigned.

Qualifications

 B.A. preferred with academic library experience.  Must be self-motivated, highly detail oriented with the ability to prioritize tasks.  Must possess excellent communication skills, both written and oral.  Must be able to work well with others and coordinate shared tasks.  Prior experience in library related customer service and technical support highly desirable.  Must have a working knowledge of Microsoft Office applications, Library of Congress classification, ILL, SIRSI workflows, and online catalog and database searching.  Prepared to take part in occasional meetings or assignments at RH or Westchester campus.  Strong commitment to public service required.  Must be capable of light lifting and shelving activities.  Basic computer and writing skill testing required.

Compensation

SALARY: $1826.78 (Bi-weekly)

Location

New York, NY 10023

URL

https://www.fordham.edu/download/downloads/id/12620/reserves_and_on-line_learning_support_staff_level_5_c00175_32919.pdf

To Apply

SEND LETTER, RESUME TO: Nick Alongi / Head of Library Operations / [email protected]ham.edu

Company Information

140 W 62nd street. Fordham University / Quinn Library / Lincoln Center Campus

Contact Information

[email protected]