Library Support Staff, Level 5 - Fordham University / Lincoln Center Campus / Quinn Library

Posted on November 16, 2018


Reports to Head of Access, Information and Collection Services & Operations.


 Responsible for providing courteous and efficient customer service to all library patrons regarding all facets of library operations.  Trains, mentors, assists, and encourages library student assistants to perform a variety of tasks and uphold high customer service standards. Responsible for planning training sessions, content development, and teaching new and returning student-workers.  Helps supervise daily student-worker assignments and maintains “Assignment” Board.  Prepares Monthly Statistics Report – requires collection of daily statistics and tracking for annual report.  Provides general Circulation services – collecting or waiving fines; general information, etc.  Accepts and processes all Intercampus and Interlibrary loan requests for students and faculty.
 Fulfills document delivery requests – prompt scanning and e-mailing of needed articles.  Helps manage Manual Recall Processing upholding efficient sharing of the library collection among all patrons.  Able to carry out all Reserve Desk duties that includes Ares course management procedures.  Provides patron assistance with KIC scanner operations, public printing, and general library catalog database searching.
 Contributes to grant initiatives and research guides.  Edits book records in Workflows by modifying library location and status when necessary.  Supervises stack maintenance tasks (i.e. shelf reading & audits) which includes inventory, weeding, shifting and collection development.
 Monitors UNILIV correspondence – patron overdue notices & general inquiries.  Helps monitor group study room reservation system.
 Contributes to curating library exhibits.  Participates in professional development initiatives.  Conducts opening/nightly closing duties as required, including being responsible for the cash register tally, turning off all Desk PCs, and opening up the overnight drop bin.  Other tasks as assigned.


 B.A. preferred with at least one year academic library experience.  Must be self-motivated, highly detail oriented with the ability to prioritize tasks.  Must possess excellent communication skills, both written and oral.  Must be able to work well with others and coordinate shared tasks.  Prior experience in library related customer service, weeding and collection evaluation preferred.  Must have a working knowledge of Microsoft Office applications, Library of Congress classification, ILL, SIRSI workflows, and online catalog and database searching.  Prepared to take part in occasional meetings or assignments at RH or Westchester campus.  Strong commitment to public service required.  Must be capable of light lifting and shelving activities.  Basic computer and writing skill testing required.  Mandatory Competency Testing  Demonstrated Writing Ability


$1826.78 (Bi-Weekly)


New York, NY


To Apply

SEND LETTER AND RESUME TO: Nick Alongi, Head of Access, Information and Collection Services & Operations. [email protected]

Company Information

140 W 62nd Street, New York, NY 10023 / Fordham University / Lincoln Center Campus / Quinn Library

Contact Information

[email protected]