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Library Assistant IV - Columbia University Libraries

Posted on May 08, 2019

Description

The Science, Engineering, and Social Sciences Libraries seeks a Library Assistant to handle processing materials for Business & Economics course reserves services; providing access and information services; catalog maintenance; performing stacks maintenance duties; ARTing students assistants; staffing circulation desk; opening Watson Library on Sunday-Thursday mornings; and performing other duties assigned by supervisors.

Responsibilities

Access Services:

Responsible for access services in Watson Library and in other SESSL locations, as needed. Opens Watson Library on Sunday-Thursday mornings and performs access services responsibilities, including… staffing our service desk when required, explaining policies and procedures, negotiating and resolving patron service problems, maintaining a consistent level of service and productivity, and assuring that ongoing library functions and tasks are maintained according to pre-determined standards.

Course Reserve: Responsible for processing materials for Business & Economics course reserves services, including but not limited to… searching for requested books, ordering books, preparing books & items for reserves, linking materials for e-reserves, creating items records in our ILS, and communicating with faculty, librarians, and students concerning the status of reserve materials.

Delivery Services: Responsible for processing incoming ILL, scan & deliver, Borrow Direct, and Offsite requests.

Catalog Maintenance: Responsible for collections related duties, including… withdrawing/reinstating items and communicating with our central technical services department regarding catalog maintenance; assisting our library selector(s) with selecting new titles for acquisition and canceling subscriptions for existing titles in our collection; performing stacks maintenance duties; and ARTing student assistants who assist with access services and stacks maintenance tasks.

Technical Assistance: Responsible for providing front line technology assistance to users, including… assisting patrons with printing & scanning equipment, becoming familiar with computer equipment in use in division libraries, having a general awareness of various software on the public machines, and reporting any hardware/software problems to LIT and supervisory staff.

Performing related duties and responsibilities as assigned/requested by supervisors.

Qualifications

Minimum Qualifications

-High school diploma or equivalent.
-Computer experience required.
-Excellent customer service and interpersonal communication (oral and written) skills required -Basic office automation and computer skills required.

Preferred Qualifications

-Bachelor’s degree preferred. -Experience working in a library preferred. -Experience working in customer service preferred.

Location

New York, NY

To Apply

https://opportunities.columbia.edu/en-us/job/499396/library-assistant-iv

Company Information

Columbia University Libraries is a top-tier academic research library, serving one of the world’s most important centers of research and learning. The Libraries build, sustain, and make discoverable collections that transcend traditional boundaries of format and domain, keeping pace with a dynamic and rapidly evolving information environment and creating unique opportunities for users to encounter global thought. As vital partners in the University’s research and learning ecosystem, the Libraries connects users with rich and distinctive collections, fosters meaningful learning experiences, and provides innovative research support for a large, diverse user population.

The Libraries’ collection includes resources in more than 450 languages and primary source materials that span over 4,000 years of human thought. The collection is comprised of 13 million volumes, over 160,000 journals and serials, as well as extensive electronic resources, manuscripts, rare books, microforms, maps, and graphic and audio-visual materials. The Libraries employs more than 350 staff and hosts over 4 million physical and 20 million virtual visitors each year. A leader in strategic partnerships for shared collections, collaborative collection development, and reciprocal borrowing and use, Columbia University Libraries is a key node in a network connecting users to a boundless multitude of resources around the world.