Westchester Library System is looking for an IT Support Technician. This role has a variety of responsibilities supporting the staff of the 38 members libraries in Westchester County, NY in their use of technology solutions provided by the Library System.
Respond to help requests from end users via telephone and e-mail in a courteous manner Perform remote and on-site analysis, diagnosis, and resolution of complex desktop, server, virtual machine and network issues; recommend and/or implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware, software and virtual machines in order to deliver required desktop service levels Manage workstation lifecycle including identifying devices to be replaced, preparing desktop PCs and thin/zero clients for deployment and installing equipment onsite Accurately document work order lifecycle and inventory changes Work with other IT staff to complete administrative tasks on server software including administration of users, computers and group policies in Active Directory. Serve as back-up to primary system administrators and web developer
College diploma or university degree in the field of computer science or information systems and at least two years work experience;or six or more years equivalent work experience Excellent technical knowledge of network and PC hardware with hands-on hardware troubleshooting and support experience including a working technical knowledge of current network protocols, operating systems,virtual machines and technology standards Ability to operate tools, components, and peripheral accessories Ability to read and understand technical manuals, procedural documentation Effective interpersonal skills and relationship-building skills Strong written and oral communication skills with ability to present ideas in user-friendly language Strong customer-service orientation, self-motivated and directed with keen attention to detail Experience working in a team-oriented, collaborative environment Analytical and problem-solving abilities Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components and ability to sit and stand for extended periods of time Lifting and transporting of heavy objects, such as computers, servers, peripherals and other materials A valid driver’s license and ability to operate a large vehicle On-call availability
Salary commensurate with experience
email cover letter and resume to: [email protected]
Westchester Library System
570 Taxter Road, Suite 400 Elmsford, NY 10523 914-674-3600 x207 https://www.westchesterlibraries.org