Reports to Head of Access, Information and Collection Services & Operations.
Opens & closes Library Services Desk on Saturdays. Responsible for providing courteous and efficient customer service to all library patrons regarding all facets of library operations in the evening and weekend. Capable of assisting and instructing patrons (one-on-one or group) on use of library catalog, databases, and various research tools. Provides general Circulation services – collecting or waiving fines; general information, etc. Accepts and processes all Intercampus and Interlibrary loan requests for students and faculty. Fulfills document delivery requests – prompt scanning and e-mailing of needed articles. Helps manage Manual Recall Processing - upholding efficient sharing of the library collection among all patrons. Assists in AV when needed. Able to carry out all Reserve Desk duties which includes Ares course management procedures. Provides patron assistance with KIC scanner operations, public printing, and general library catalog database searching. Edits book records in SIRSI Workflows. Supervises stack maintenance tasks (i.e. shelf reading & audits) which includes coordinating weeding and shifting projects with other library staff. Oversees library student assistants performing a variety of tasks. Conducts opening or closing duties as required, including being responsible for the cash register tally, turning off all Desk PCs, and opening up the overnight drop bin. Functions as a liaison with the evening and weekend Library Security personnel, ensuring library regulations are followed. Other tasks as assigned.
B.A. preferred with academic library experience. Must be capable of light lifting and shelving activities. Must be self-motivated, highly detail oriented with the ability to prioritize tasks. Must possess excellent communication skills, both written and oral. Must be able to work well with others and coordinate shared tasks. Prior experience in library related customer service evaluation preferred. Must have a working knowledge of Microsoft Office applications, Library of Congress classification, OCLC, SIRSI workflows, and online catalog and database searching. Must be willing to work at RH or Westchester campus if necessary for special projects. Strong commitment to public service required. Mandatory competency test.
Commensurate with experience
140 w 62nd street, New York NY 10023
SEND LETTER, RESUME TO: Nick Alongi, Head of Access, Information and Collection Services, and Operations; [email protected]
Fordham University (Lincoln Center Campus, Quinn Library)