Performs excellent internal and external customer service and library service
in response to the information needs of library users and the overall
Promotes library collections and services to the public, both inside and
outside the physical building.
Provides reference and readers’ advisory services. Publicizes, plans and
Assists customers with the use of print and electronic resources. Conducts
training sessions for the public in the use of the library OPAC and the internet.
Recommends and refers customers to alternative sources of information
(internal and external) to the Library.
Performs collection development with an emphasis on developing quality
materials including selecting and ordering materials. Monitors the public
Assembles and arranges displays of books and other library materials.
Assists in maintaining a pleasant, inviting and safe environment. Approves
acceptance of gifts. Determines usage patterns of collections by assessing
frequency of circulation, physical condition, and other criteria. Maintains
reference and circulation materials.
Performs outreach to community organizations informing them of library
services and to develop partnerships for collaboration. Creates opportunities
for adults to contribute to the library through venues such as volunteering,
social media postings, blogs, book clubs, etc.
May perform one or more of the following duties: investigates technologies
that will improve services; creates, develops, maintains, or contributes to the
community library web page and social media; supervises hourly rate
employees and volunteers; compiles bibliographies and/or develops library
Performs other duties as required.
The schedule for this position will include Saturdays and evenings.
Must have a MLS/MLIS degree from an ALA-accredited library school.
New York State Public Librarian’s Certificate required.
Must have the ability to work with a diverse population and effectively provide
customer service to a large number of customers simultaneously.
Must have performance evaluation of standard or above in public service
ABOUT QUEENS LIBRARY:
Queens Library is a national and international leader in the delivery of public library service. Innovation and leadership are the hall marks of Queens Library. Our mission is to meet the needs of the community by offering lifelong learning opportunities and ensuring there is a positive impact in the community. Queens Library fulfills its goals by embracing innovation and change. With a history of offering pioneering programs that meet the diverse needs of the most diverse county in the US, Queens Library is a place where innovation and leaders are welcomed. Queens Library a private, non-profit corporation located in Queens, New York and includes 65 service locations with 1,700 employees.
Queens Library is the proud recipient of the following awards: 2009 Library Journal, Library of the Year, 2014 ALA/Information Today, Library of the Future, 2013 ULC Top Innovators, 2013 American-Architect’s Building of the Year (Queens Library at Glen Oaks).
What we offer: Excellent salary and a comprehensive benefits package that includes generous vacation/sick pay, medical, dental, vision, life insurance, defined benefit pension, 403B, deferred compensation, and more. Relocation incentives available. Opportunities to further your education and professional credentials are plentiful. Find out more at www.queenslibrary.org/careers.