Associate Manager Technology Training Dept. - New York Public Library

Posted on April 04, 2019


The New York Public Library is looking for an Associate Manager to join our expanding Technology Training team. We are looking for an enthusiastic team player that would like to help us help our patrons.  The NYPL offers technology classes in more than 80 libraries across the Bronx, Manhattan and Staten Island.  Adults at all different skill levels can choose from more than 80 different classes including Microsoft Office, iWorks, coding, photo editing, 3D printing, video production, understanding of iOS and Android operating systems and iMovie just to name a few.  The NYPL continues to experiment with new subject matter for our patrons and hopes to offer more Virtual Reality (VR) and Augmented Reality (AR) courses as well. 


This position provides support in the following areas:

Oversee a team of NYPL technology trainers that deliver computer classes to library patrons Conduct instructor-led technology training classes throughout the NYPL branch libraries as needed Build and strengthen relationships between training team and library managers Conduct quality control of trainings throughout the NYPL branch library system Handle all aspects of reporting metrics to assess program outcomes of designated areas Handle all administrative tasks relating to direct reports including timekeeping, updates and other duties of staff Analyze and evaluate reports and surveys and makes recommendations for improvement Initiate outreach with potential partners/organizations to create new instruction opportunities Travel throughout Manhattan, Staten Island and the Bronx as needed Performs ad-hoc project related duties as required  


Bachelor’s degree and a minimum of 3-5 years relevant work experience

Prior experience teaching/instructing/training adults for related technology products and services Extensive knowledge of Mac and PC platforms

Strong aptitude for learning new and emerging technologies quickly

Demonstrated ability to use and provide assistance for:

Windows, Android and iOS operating systems

Productivity software including MS Office and iWorks

Photoshop and Illustrator

HTML and CSS programming

Video editing and/or audio production

Excellent written, verbal and interpersonal communication & presentation skills

Evenings and weekends as needed




To Apply