New Jersey Institute of Technology (NJIT)

Library User Services Specialist

Position Summary: The Library User Services Specialist is responsible for marketing and promoting library services and programs through a variety of channels including print and online social media platforms to support the curricular and research endeavors of the university.  The specialist works closely with administration to create and implement strategies to increase visibility of the university library. The position demands a self-starter with proven strong customer service and communication skills, excellent organizational ability, and the skills to handle a broad spectrum of duties. The specialist will be the point of contact to assist with all matters related to user services and resource sharing services in absence of the Director of Circulation and Interlibrary Loan and the Evening Library Supervisor. The successful candidate will have an eye for detail, strong analytical skills, and have the ability to make independent judgments.

The incumbent will work a flexible schedule as necessary, including open houses, special events, and occasional evening hours. The typical work schedule for fall and spring semesters is Sunday to Thursday (Sunday, 1:00 pm to 9:00 pm; Monday to Thursday, 10:00 am to 6:00 pm). The work schedule for summer sessions varies, depending on the academic calendar and the needs of the library.

Qualifications Summary: The ideal candidate must possess a Bachelor’s degree and demonstrated record of excellence with substantial background and experience in graphic design, marketing/communications (at least 3 years) and considerable understanding of library principles, knowledge, and experience (at least 2 years). Demonstrated knowledge and proficiency with computer systems and software including Microsoft Suite (Excel, Word, PowerPoint, and Publisher) and Google Suite (Docs, Sheets, Slides, and Forms). Demonstrated experience with digital design tools (Adobe Suite, Illustrator, etc.), web authoring tools (HTML, CSS), and social media platforms (Instagram, LinkedIn, Pinterest, etc.) Demonstrated experience employing marketing and communication strategies to create publicity materials and maintain social media accounts. Demonstrated understanding of data analytics to design and administer surveys and reports, and provide recommendations for service improvements based on gathered data and information.

Library Profile: The Robert W. Van Houten Library, NJIT’s university library, houses a core collection of science, technology, engineering, mathematics (STEM), business, humanities, and social sciences resources, and has an Information Commons computer lab with more than 120 computer workstations and wireless access throughout the building. The Barbara and Leonard Littman Architecture, Art and Design Library, a branch of the university library, maintains a core collection of architecture, art, and design resources. The Libraries have a staff of 24, who are committed to developing innovations in access services, information and digital literacies, and digital initiatives. The Libraries have an annual operating budget of $4.5 million and spend over 94% of the materials budget to acquire scholarly electronic resources for anytime, anywhere access. The collection comprises over 439,000+ volumes with 34 full-text databases, over 63,000 electronic journals, 216,000+ ebooks, and 223,000 physical holdings. The Libraries use Ex Libris Alma and Primo Discovery, OCLC, ILLiad, RapidILL, and Digital Commons.

NJIT Profile: As one of 32 polytechnic universities in the United States and New Jersey’s only public polytechnic university, NJIT prepares students to become leaders in the technology-dependent economy of the 21st century. NJIT’s multidisciplinary curriculum and computing-intensive approach to education provide technological proficiency, business acumen, and leadership skills. NJIT is one of only 131 universities rated an “R1” research university by the Carnegie Classification®, indicating the highest level of research activity. NJIT conducts approximately $170 million in research activity each year and has a $2.8 billion annual economic impact on the State of New Jersey. NJIT is ranked #1 nationally by Forbes for the upward economic mobility of its lowest-income students and is ranked in the top 100 colleges and universities nationally for the mid-career earnings of graduates, according to NJIT is ranked third in New Jersey and 74th among colleges and universities nationwide by the QS World University Ranking 2020.

Application Procedures: Employment at NJIT is subject to the provisions of New Jersey First Act that mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions.

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Please submit (1) cover letter addressing the position qualifications and experience, (2) resume or CV, (3) two original examples of your promotional materials, and (4) contact information for three professional references. Review of applications commences immediately and the search will remain open until the position is filled.

As an EEO employer, NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women.

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