METRO has developed and maintains unsurpassed services to facilitate resource sharing among our member libraries. Our resource sharing services open the world of knowledge to patrons of our member libraries by providing access to collections around New York City and Westchester County.
We facilitate resource sharing through our Referral Card Program and our Delivery Program. Read on for more.
The METRO Referral Card system makes it easier for students and researchers to locate materials or research onsite at METRO member libraries.
Yellow Cards allow patrons to search for a specific book or any other item at another METRO member institution. Blue cards allow users to search across entire subject areas at METRO member libraries
Both types of METRO cards are available by order. Please contact Mark Parson at (212) 228-2320, extension 121.
The Yellow Card gives library users access to individual titles from other METRO member libraries.
To participate in this program, library users must:
Verify that the desired title is not available in your library or in the public library system
Identify a library that has the title available using OCLC, WorldCat, Docline, or related resources
Check the library’s listing in the METRO Directory of Members. (Remember: access restrictions may apply)
Call or email the holding library to verify that the title is available and to confirm any access restrictions
Fill out the card completely, including the source of verification
The host library must determine the period during which a patron may have access to the item. Yellow Cards do not give users unlimited access to another library’s collections and does not guarantee that materials will be available at a given time. In most cases, access is limited to the specific item indicated on the Yellow Card.
Instructions to the Host Library: Before facilitating access to a title for a patron through the Yellow Card Program, a contact at the host library should confirm the card information and collect the card from the user. The host library should submit all cards received to METRO at the end of each month.
Blue Cards provide patrons with access to collections at participating host libraries. To access this program, users must:
Blue Cards do not give users unlimited access to another library’s collections and does not guarantee that materials will be available at a given time. In most cases, access is limited to materials indicated on the Blue Card.
Instructions to the Host Library: Before facilitating access to a title for a patron through the Blue Card Program, a contact at the host library should confirm the card information and collect the card from the user. The host library should submit all cards received to METRO at the end of each month.
METRO maintains a same-day delivery service among our member libraries. Delivery service ensures that our members can count on efficient access to items from collections throughout METRO’s service area.
METRO Delivery is a free membership benefit with the following restrictions:
The first 25 pounds of each shipment is free. Additional weight is charged at the rate of 16 cents a pound. Each library must designate a delivery site and a contact person. Additional delivery sites may be arranged at additional cost. Additional delivery dates may be arranged at additional cost.
Please speak with your METRO Delivery Administrator to set up additional delivery sites and dates. Mark Parson can be reached at firstname.lastname@example.org.
Libraries should designate a single on-site location for pick-up and delivery. (This location should be manned to provide signatures for incoming deliveries and oversee outgoing packages.) Additional pick-up and delivery locations can be arranged on a paid basis.
A wide variety of materials including books, journals, magazines, copies, CDs, DVDs, or any type of bound material may be shipped through the service. You may not ship equipment or furniture through the service.
All items must be appropriately wrapped and sealed in tearproof envelopes, sturdy bags, or boxes. Note that the first 25 pounds of each shipment is free. Additional weight is charged at the rate of 16 cents a pound.
Contact us if you have any questions about shipping.
Check our Delivery Roster before shipping. This way you can verify that a receiving institution is a current participant in METRO’s Delivery Service.
Attach only one shipping label per package. Labels must contain the following:
Your institution’s name and address (upper lefthand corner) Complete address for the receiving institution as it is listed in the Delivery Roster (centered) The METRO delivery number of your institution > The receiving institution’s delivery number (center, bold and in large print)
Each package on the METRO Shipping Log must include a unique transaction number. Complete and accurate transaction numbers are essential for delivery and record keeping.
Transaction numbers are comprised of your library’s delivery number, the receiving library’s delivery number, the pickup date, and package number. A complete transaction number looks like this: 154 >224-0117-1
|Your site number||Recipient’s site number||Date (MMDD)||Package Number|
Delivery service participants must prepare a shipping log for each scheduled delivery/pick-up day they have outgoing packages. Remember to keep track of your shipments using our METRO Log-sheet.
The messenger should confirm each package against the log sheet and then sign and date at the bottom as designated. This serves as the official receipt of pick-up. For each package that is to be shipped, you should record the following information on the log sheet:
A representative of the receiving library must sign for all shipments at the time of delivery. Messengers are unable to leave a package without a receipt signature. The receiving library must verify both the number of packages received and the sending/receiving numbers are correct.
In the (rare) instance when a messenger does not arrive for scheduled pick-up, please contact METRO as soon as possible. If you used the On-Demand request form, simply resubmit the form. Where possible, METRO will arrange a special pick up.
Report problems to us with the Delivery Issue Report form or call Mark Parson at (212) 228-2320 ext 121.
If a package does not arrive as scheduled:
To initiate a trace, call Mark Parson at (212) 228-2320 ext 121 with the shipping information and the title of the missing item. You can also complete a claim form online. Claims for missing resources must be reported within 30 days. This increases the couriers chances of finding any resources that might have gone missing.
To get set up with our Delivery Program or to report any issues, please contact Mark Parson at email@example.com.