New York City

<div> <strong>Practicum, Buffalo State College - Buffalo, NY 01/2011-05/2011</strong><br> Digital Specialist for Northeast Historical Archaeology Journal (NEHA)</div> <ul> <li> Liaison with digitizing company, arranging for 30 years of journals to be digitized.</li> <li> Creating, editing, and embedding metadata into PDF copies of journal articles.</li> <li> Organizing, constructing and implementing copy for NEHA&rsquo;s BEPress Digital Commons site.</li> <li> Setting up and updating BEPress Digital Commons site for submissions and future publications.</li> </ul> <div> <strong>Instant Librarian Virtual Reference, UB - Buffalo, NY 07/2010-05/2011</strong><br> Reference Librarian</div> <ul> <li> Providing detailed, customer-centered reference and research assistance for the University at Buffalo&rsquo;s library system and its patron community using print and electronic sources.</li> <li> Utilizing a web based chat program which allows patron contact via the library website, chat programs and even texting from cellular phones.</li> <li> Trained in the efficient and effective use of a myriad of databases in a broad spectrum of fields, and the clear and concise dissemination of discovered information.</li> </ul> <div> <strong>IDS, South Campus, Health Sciences Library, UB - Buffalo, NY 12/2009-05/2011</strong><br> Student Assistant, WNYLRC Knowledge Base Tutorials On-Demand Program, RBDB Grant</div> <ul> <li> Researching, co-writing, recording video and audio for, editing, posting and keywording tutorials about library resource sharing applications and platforms.</li> <li> Over twelve thousand views on twenty videos as of August 2011.</li> <li> Videos can be found on the following sites, among others:</li> </ul> <ol> <li> http://www.vimeo.com/wnylrctutorials</li> <li> http://www.youtube.com/user/wnylrctutorials</li> <li> http://www.wnylrc.org/orgMain.asp?orgid=352</li> </ol> <ul> <li> Performing project management and administrative duties to ensure the success and continuation of the on-demand video tutorial program.</li> <li> Researching and distilling library workflow to create concise, informative instructional materials.</li> <li> Co-authored a successful Regional Bibliographic Databases and Interlibrary Resources Sharing Program (RBDB) grant.</li> <li> Lead an instructional workshop on the use of Prezi and Dropbox in the academic library setting.</li> </ul> <div> <strong>IDS, South Campus, Health Sciences Library, UB - Buffalo, NY 12/2009-05/2011</strong><br> Student Assistant specializing in the Inter-Library Loan Department</div> <ul> <li> Performing tasks associated with Inter-Library Loan services involving ILLiad, Docline, OCLC and other platforms to manage lending materials and Ariel, Odyssey, BSCAN, Aleph, Acrobat and other applications to send materials.</li> <li> Coordinating and managing student assistants for searching and scanning of requests.</li> <li> Troubleshooting problem requests and running database searches.</li> <li> Filling in on the reference desk when needed.</li> </ul> <div> <strong>EmbroidMe Midtown &ndash; NYC 08/08-09/09</strong><br> Office Manager</div> <ul> <li> &nbsp;Managing office workflow.</li> <li> &nbsp;Research, appointment setting, advertising, public relations.</li> <li> &nbsp;Working with customers to design projects (graphic design).</li> <li> &nbsp;Hooping &amp; prepping fabric, simple digitizing setting up machine and embroidering.</li> <li> &nbsp;General assisting and organizing.</li> </ul> <div> <strong>Village Gyrotonic &ndash; NYC 08/08-09/09</strong><br> Front Desk</div> <ul> <li> &nbsp;Complete customer service, in person and over the phone.</li> <li> &nbsp;Appointment setting, scheduling, collecting payments and settling accounts.</li> <li> &nbsp;Ambiance enhancing (music and lighting selection).</li> <li> &nbsp;Cleaning and organizing.</li> </ul> <div> <strong>Tony Cordoza, Photographer, NYC 09/05-07/08</strong><br> Photo Assistant and Office Manager for commercial photographer</div> <ul> <li> &nbsp;Managing studio workflow.</li> <li> &nbsp;Research, appointment setting, advertising, public relations.</li> <li> &nbsp;Set and lighting set-up and break-down, general assisting and organizing.</li> <li> &nbsp;Advanced camera equipment care.</li> </ul> <div> <strong>APAC Customer Service Inc - Tucson, AZ 11/04-07/05</strong><br> Customer Service Representative</div> <ul> <li> Assisting customers from all fourteen states serviced by Qwest Phone Company with&nbsp; technical, billing and sales support.</li> <li> Working with fifteen plus systems, all with different commands and rules.</li> <li> Up selling and recommending products when appropriate.</li> <li> Product ordering, entering adjustments, editing account information.</li> </ul> <div> <strong>Teletech, Tucson - AZ 10/02-09/04</strong><br> Customer Service Representative</div> <ul> <li> General customer service for UPS customers.</li> <li> Scheduling UPS pick-ups and ordering supplies.</li> <li> Researching the customs laws of various countries for customers shipping internationally.</li> <li> Ended as an International Associate with training and experience in claims.</li> </ul> <div> <strong>CIR office at SUNY Purchase College, Purchase, NY 9/99-5/02</strong><br> Computer Consultant</div> <ul> <li> Front desk duties in library and academic building computer labs.</li> <li> Research assistance, customer service and troubleshooting.</li> <li> Fixing minor bugs.</li> <li> Security.</li> <li> Equipment maintenance.</li> </ul>

<div> <u><strong>Summary of Qualifications</strong></u></div> <ul> <li> Over ten years of research experience.</li> <li> Well versed in a variety of databases, especially in the biomedical fields.</li> <li> Has presented and instructed in a variety of environments</li> <li> Voice over and video tutorial creation experience.</li> <li> Excellent communication skills, both written and oral.</li> <li> Experienced with telecommunications, tech support and customer service.</li> <li> Experienced with domestic and international shipping.</li> <li> Experienced freelance photographer/editor, both still and video.</li> <li> Graphic design and promotional materials consultation and creation.</li> <li> Can accurately type over forty-five words per minute.</li> </ul> <div> <u><strong>Authored</strong></u></div> <ul> <li> &quot;Online Video Tutorials: A New Tool for Interlibrary Resource Sharing&quot; with Jaclyn McLaughlin and Cynthia Bertuca, submitted to the Journal of Library Innovation (Accepted, publication pending).</li> <li> Co-authored a successful Regional Bibliographic Databases and Interlibrary Resources Sharing Program (RBDB) grant, as well as a comprehensive follow up report.</li> <li> A four thousand word collection development policy for a (fictional) private academic library.</li> </ul> <div> <u><strong>Software Proficiency</strong></u></div> <div> <br> Adobe Photoshop, iMovie, iDVD, iWeb, Audacity, Sound Forge, Camtasia Studio 6, Pinnacle<br> Studio Ultimate 12, MS Office, and scanning software including B-Scan. Some Dreamweaver<br> and Illustrator experience.</div> <div> <br> <u><strong>Hardware Proficiency</strong></u><br> PC, Apple, Installation of drives, RAM, iPod batteries and setup of computer systems.<br> Experienced with various scanning and photography equipment, both professional grade and not.<br> Some experience setting up networks.</div>

MLIS from SUNY at Buffalo, 2011. BA in Philosophy from SUNY at Purchase, 2002.