Registration FAQ

METRO's website and registration system make it easier than ever to register for webinars, workshops, special events, and Special Interest Group meetings. Simply find the event you're interested in attending on the METRO calendar and click on the Register button.

Please read on for additional answers to any questions you might have.
 

I want to sign up for a workshop. Where is the registration form?

METRO accepts all registrations through our website at www.metro.org.  To view our calendar of events and to sign up for upcoming workshops, please visit http://metro.org/events/month.
 
 

Do I need to log in or create a profile to register? 

No, you will not be required to log into or set up a user profile in order to register. However, this feature will streamline any future registrations or payments with METRO, so we recommend that you first log in or take a minute to set one up.

If you are creating a site profile for the first time, be sure to choose the appropriate profile application* on the Log In page:
  • Employee of a METRO member institution,
  • Individual myMETRO member, OR
  • Non-member site user
This application will not incur any fees for institutional members, it is simply a means of setting up a personal account for yourself.
 
For members, this will help ensure that you receive applicable discounts, make it easier to manage your event invoices, and facilitate future registrations.  If you are unsure of your METRO membership status, please contact METRO at 212-228-2320.

*Please note that only bold fields are required on the profile application. You can complete more of the application questions at your convenience once your profile has been set up.
 
 

How can I pay my registration fee?

During the registration process, you will see the following payment options:

Credit Card - Online
Once you have completed the registration form, you will be re-directed to our secure online payment gateway.  You may then use personal or institutional credit card information to complete the payment process.* 

*Please note that if you are registering for more than one workshop or event with the same fee (eg. a $20 webinar and a $20 workshop), you will need to wait a few minutes in between payments.  Otherwise, security measures built into our gateway will recognize the second and subsequent transactions as fraudulent duplicates, and the payment attempts will be rejected.

Check - Offline
You are welcome to mail a check (with a copy of your printed invoice) to METRO at 57 East 11th Street, 4th Floor, New York, NY 10003.  Checks are also accepted on-site and same day, unless otherwise stated in the event description.  Please make all checks payable to Metropolitan New York Library Council.

Send Invoice - Offline
This payment option will generate an on-screen invoice, which you may then print and submit to your institution for payment to METRO.  No additional invoices will be sent to your institution unless, due to accounting requirements, you request a letterhead invoice by emailing Laura Forshay directly at lforshay@metro.org.  Please make all checks payable to Metropolitan New York Library Council.
 
 

I went to the event page and it says "Event is Full."  Can I still register?

No, this means that registration capacity for the program has already been reached, and no additional registrations are being accepted.  You can request that METRO add you to a waiting list, in the event of any registrant cancellations, by emailing Laura Forshay at lforshay@metro.org.


What about "Registration has Ended"?

This means that the registration deadline has passed and no additional registrations are being accepted.  Please note that registration is required in order to attend all workshops and events other than Special Interest Group meetings.

 

What if I need to cancel my registration?

You may cancel your registration at any time by logging into your account at www.metro.org.  However, in order to receive a refund of your registration fee, you must also notify METRO in writing* at least two (2) full days prior to the scheduled workshop.  Refunds are provided by credit card or check and will be processed within about four weeks.
 
If you are unable to attend a workshop, you may choose to send another person in your place without penalty.  If possible, METRO requests that you notify us in advance.

*Via email to: Laura Forshay, lforshay@metro.org
*Via fax to: (212) 228-2598, Attn: Laura Forshay
*Via mail to: METRO, Attn: Laura Forshay, 57 E 11th St, Fl 4, New York, NY 10003
 
 

Is there a deadline for class registration?

Yes, registration automatically closes 24 hours prior to the start time of any given program.  However, registration may close earlier -- for workshops that require significant preparation -- or later -- if extra space is made available at the last minute -- at the discretion of the Professional Development Manager.
 
 

What if METRO cancels my workshop?

METRO reserves the right to cancel any workshop or to substitute instructors.  In the event of a cancellation, postponement, or substitution, registrants will be notified in advance (if possible) via email and may receive a full refund of the registration fee.
 
 
Please contact Laura Forshay, Professional Development Manager at lforshay@metro.org, 212.228.2320 x119 with any additional questions or inquiries.