METRO's staff represent diverse backgrounds across all areas of library and information science and non-profit administration. For more information about your METRO staff, check out the bios below.
If you do not know the email address for the METRO staff member you are trying to reach, contact us at firstname.lastname@example.org. Our office can be dialed at (212) 228-2320.
Davis Erin Anderson
Community Engagement Manager
As Community Engagement Manger, Davis works to extend METRO's presence into the digital realm. She keeps METRO's friends, followers, and connections up to date on issues relevant to METRO by posting to social media channels and by writing and editing content for metro.org. She also works directly with METRO's Special Interest Groups, ensuring that METRO members have a forum for issues of importance to their careers.
A graduate of Pratt Institute's School of Information and Library Science, Davis also holds two degrees in music performance. Prior to joining METRO, she worked for five years in the library at Boosey & Hawkes, a premiere classical music publishing company. An active member of SLA, Davis is a recipient of SLA’s Rising Star Award and is honored to have been included in Library Journal’s Movers & Shakers Class of 2012.
Office Manager / Executive Assistant
Kyle manages the office facility and all of the administrative activities for the METRO office. In addition, he assists the Executive Director in ensuring the METRO office is run effectively and efficiently.
Before joining METRO in 2014, Kyle was Office Manager at Jeanne Collins & Associates, a public relations firm that developed campaigns for arts and cultural institutions. Prior to office management, Kyle worked in the music industry for Nielsen Entertainment.
Kyle received a B.A. in communication, with a focus on radio and TV, from William Paterson University in New Jersey.
Mobile Digitization Specialist
Caroline is the METRO Mobile Digitization Specialist for Culture in Transit, a project funded by the John S. and James L. Knight Foundation. Caroline will be providing on-site digitization services to cultural heritage institutions throughout the Metropolitan New York area. She will be responsible for digital capture, metadata creation and/or training, as well as tracking and assessment, project outreach and communication.
Caroline has worked in the archives and library sector for 10 years with a special focus on the digitization of cultural heritage material and increasing access to archives since 2009. Most recently she served as Archivist for the Wallace Correspondence Project at the Natural History Museum in London. This project, funded by the Andrew Mellon Foundation, sought to digitize the correspondence and assorted manuscripts of nineteenth century naturalist, Alfred Russel Wallace and place the digitized content online.
Caroline obtained a Postgraduate Diploma in Archives and Records Management from University College London and a B.A. in History from the University of Essex.
Professional Development Manager
Laura organizes many aspects of the Professional Development events and workshops held at METRO. In addition to answering registration requests and concerns, she is a key point of contact for our instructors. She strives to ensure that Professional Development at METRO is an enriching and positive experience for all.
Laura joined METRO in February 2010 after receiving her B.A. in History from Tufts University. She is currently pursuing a Master of Public Administration degree in Non-profit Management at New York University's Robert F. Wagner Graduate School of Public Service.
Digital Services Manager
Anne manages the suite of digital services at METRO, including METRO's Digitization Grant Program and managed resources, training and referral services associated with digitization, digital preservation, and emerging technologies issues.
Before joining METRO in 2012, she worked for six years at the University of Michigan Library, where she managed a project to build a copyright review management system for works in the HathiTrust Digital Library. During her first 3 years at Michigan, she served as project coordinator for the UM/Google Books partnership to digitize the Library’s collections. She also worked for two years as a Metadata & Cataloging Librarian at Michigan State University Libraries. She graduated in 2003 from the University of Michigan School of Information with a specialization in Library Services. Before becoming a librarian she worked in the music industry, licensing music as well as other copyrighted works for use in advertising, film, television and other media.
Technology Specialist, Empire State Digital Network
John is the Technology Specialist for the Empire State Digital Network (ESDN), a statewide service hub for the Digital Public Library of America (DPLA). ESDN is being administered by METRO in collaboration with eight allied regional library councils collectively working as NY 3Rs Association, Inc.
John has worked with digitization programs and library systems since 2006. Most recently, he was the Systems Librarian for the New York Botanical Garden's LuEsther T. Mertz Library, where he oversaw and managed the Library's digitization program and acted as the IT liaison for the Library. He has also been involved in the Biodiversity Heritage Library from its early days, serving on BHL's Technical Advisory Group and representing BHL at hackathons and conferences. John worked in corporate development for a number of years for such companies as Oxygen Media, The New York Times, and MLB.com. John received his MLS from Simmons College in 1994.
Shelly facilitates the accounting, finance, and human resources functions at METRO. She manages membership dues and workshop fees as well.
Prior to joining METRO, for the past six years, Shelly was an Audit Senior who specialized in non-profit organizations at O’Connor Davies, LLP, a mid-sized accounting and consulting firm based in the New York tri-state area. Shelly obtained a B.S in Accounting from St. Francis College.
Joan A. Napolitano
Hospital Library Services Program Manager
Joan oversees all aspects of the Hospital library Services Program from managing services, budget planning, working with vendors and holding the HLSP annual meeting. She also coordinates the administration of HLSP grants, including Collection Development Grants, Technology Grants and Medical Information Services Program (MISP) Grants. Previously, Joan was the library director for the Catholic Medical Centers of Brooklyn and Queens. She received her B.A. at the College of New Rochelle and earned her MSLS from Long Island University. Joan is also a longstanding member of the AHIP MLA.
Member Services Manager
Tom Nielsen joined METRO in 2006 as Member Services Manager. In this capacity he manages a wide range of member programs and services and provides information about membership benefits to prospective members. He also regularly visits and meets with METRO members on site to make sure that METRO services are meeting their needs effectively. Tom will also contribute to important efforts to expand METRO’s membership base including essential research to develop new membership categories and more targeted programs and services.
Tom earned a B.A in English from the University of Minnesota and an M.L.S. from the University of Maryland, College Park. Prior to joining METRO, Tom worked for eight years as a solo librarian at Hazen and Sawyer, PC. In this position he gained firsthand experience in library management and collection development.
Strategic Programs Manager
Margo manages METRO's strategic initiatives, including program development, emerging technologies and member services, and other special events and projects to support METRO’s strategic goals.
Before joining METRO in 2014, she was a resident in the inaugural cohort of the National Digital Stewardship Residency program, working at the University of Maryland Libraries and Maryland Institute for Technology in the Humanities on access policies, reference procedures, and research support for born-digital collections. Prior to that, she worked for seven years at The Bancroft Library at the University of California, Berkeley on digital projects and initiatives.
Margo received her MLIS with a concentration in Management, Digitization, and Preservation of Cultural Heritage and Records from San Jose State University and her undergraduate degree from the University of California, Berkeley.
Delivery Services Coordinator/Administrative Support Assistant
Mark Parson provides critical support for a wide range of activities at METRO. In addition to working with our delivery service team to ensure that our member institutions receive quality service from our METROCard program, he helps develop and maintain METRO e-mail lists, handles room set-up for METRO events, and administers the Coordinated Collection Development Aid (CCDA) program.
Mark is one of our longest-serving staff members, having started at METRO in 2006.
Madjalia assists the controller in facilitating accounting, finance, and human resources functions at METRO. She manages operational data, maintains data accuracy, and assists in special projects. Prior to joining METRO, Madjalia was an Assistant Controller at MOF Microcredit, a partnership company based in Burkina Faso. Madjalia obtained a B.S in Economics and Management from the University of Ouagadougou. She is currently pursuing an MS in Accounting at St. Johns University and preparing for the CPA Exam.
Metadata Specialist, Empire State Digital Network
Chris facilitates the harvesting and ingestion of metadata records from libraries, archives and cultural heritage institutions throughout New York State into the Empire State Digital Network (ESDN) repository for contribution to the Digital Public Library of America.
Prior to joining METRO in 2014, Chris worked for four years as a Collection Description Librarian at the National Library of New Zealand (NLNZ). While in New Zealand, he was involved in the successful implementation of RDA at the National Library and was also a member of the libraries’ BibFrame Working Group. Prior to joining the NLNZ, he worked for two years at the OCLC Office of Research where he was responsible for supporting the F.A.S.T. (Faceted Application of Subject Terminology) project. Chris holds an M.L.I.S. from Kent State University and a B.A. in History from Miami University.
Manager, Empire State Digital Network
Kerri manages and coordinates activities of the Empire State Digital Network (ESDN), a statewide service hub for the Digital Public Library of America (DPLA). ESDN is being administered by METRO in collaboration with eight allied regional library councils collectively working as NY 3Rs Association, Inc.
Kerri has worked with digital collections and content in academic, museum, and consortial settings since 2001. Most recently, she was Emerging Technologies Librarian and the University of Wisconsin-Parkside. Her career has included project planning, metadata creation, and digital project work at various institutions in Chicago including DePaul University Libraries, The School of the Art Institute of Chicago, and Columbia College Chicago Library. Kerri received her MLS from the University of Illinois Graduate School of Library and Information Science LEEP program in 2005.