Vice President of Programs and Services - Queens Library

Job Information



Queens Library, a private non-profit corporation located in Queens, New York is known worldwide for creative public service, innovative library technology, diversity, outreach and dozens of “firsts” in the library world. We enrich lives. Queens Library's circulation, attendance and other indicators consistently rank among the world's highest. We serve a diverse urban community of 2.3 million from 65 library locations. In addition to serving its customers’ diverse interests and backgrounds, the Library contributes substantially to the quality of life and economic vitality of its neighborhoods. Queens Library is determined to continue setting the standard for proactive, customer-centered library services that respond to the current and future needs of its community.



The Vice President of Programs and Services is responsible for conceiving, developing, implementing, managing, leading and improving library programs and special services system-wide.  Manages and coordinates the day to day operations of the Program and Services department including; New Americans Programs, Special Services, Government Grants, Job & Business Academy, Adult Learner Programs and age-level program coordination.  Motivates, coaches and mentors staff to deliver the products and services necessary to fulfill its mission.  Analyzes community information data to determine customer needs based upon demographic data and community needs.  Serves as the Library’s liaison to agencies and community based organizations to develop partnerships and funding opportunities that meet the needs of Library customers and the Queens communities. 


Operational Administration

Conceives, develops, implements, leads and improves library programs and special services system-wide, including internal and external stakeholder development and coordination, to meet organizational strategic goals. Develops and manages multi-million dollar budgets from various funding sources; allocates resources in the most cost-effective manner to ensure maximum return on investment and to achieve quality customer service. Communicates and coordinates all activities with other departments as a member of the senior management team to achieve organizational goals. 


Administration of Day-to-Day Activities

Supervises and coordinates managers and resources within the department, and effectively coordinates all activities with other departments to ensure effective delivery of quality programs and special services. Effectively manages performance and development of staff to maximize department efficiency. 


Partnership Development and Management

Develops and builds library organizational partnerships with government agencies and community-based organizations that effectively support achieving organizational goals for the delivery of innovative, customer-focused, educational programs and services.


Staff Management and Professional Development

Recruits, trains and supervises a team of motivated professionals whose skills and interests are fully aligned with their job functions. Establishes reasonable performance goals. Identifies professional development needs of staff. Ensures all staff within the department receive timely performance reviews that are accurate and in accordance with the Library’s Performance Management procedures.  Ensures that performance documentation is maintained, up-to-date and accurate.


Grants Management

Based on programmatic needs and priorities, partners with the Queens Library Foundation to support the delivery and expansion of programs and special services.  Ensures compliance with all requirements for government grants secured. Performs other duties as required.



Bachelor’s Degree required; Master’s Degree preferred. Minimum of ten (10) years in a leadership position in program development or related field required. Must have clear programmatic vision and strong leadership skills. Deep knowledge of the cultural landscape in Queens is highly desirable. Knowledge of, and experience with adult literacy programs a plus. Knowledge of public and private grants development and management is required.  Must have the ability to apply principles of leadership, analyze and interpret business information, formulate business strategies and plans, and problem solve at an advanced business level. Demonstrated ability to manage staff performance and resolve interpersonal and operational conflicts required.


To Apply:  Please email your resume and cover letter to:, and reference “Vice President of Programs and Services – External” in the subject line. Resumes will only be accepted by email. 


The Queens Library is an Equal Opportunity Employer.