NYU Health Sciences Library seeks applicants for 2 Library Assistant positions to provide expert customer service both electronically and in-person from the newly renovated NYU Health Sciences Library facility, scheduled to open in June 2016. These positions call for a commitment to customer service; providing a first-rate user experience in finding and using the library’s resources.
The NYU Health Sciences Library is a digital library supporting the diverse and sophisticated needs of a comprehensive academic medical center. The new library facility is designed to support students, faculty, and staff in finding and using the best source material for independent study and small group collaboration. The library includes a technology-enabled teaching/learning space that supports team-based learning, and a technology demonstration and exploration center. Communication via email, instant message, telephone, and in-person will be integral in how the Library Assistant IV supports users in this new environment.
The successful candidates will be responsible for overseeing evening and weekend operations, including on-site services of the NYU Health Sciences Library facility, plus all related job duties as assigned.
To apply, please submit a cover letter and resume using the electronic application system listed job posting (see link below).
1-2 years of customer service experience
Experience providing customer service in a library setting
Demonstrated ability to use sound judgment, to identify and assess problems, and decisively implement appropriate solutions or recommendations
Ability to work independently and in teams to produce outstanding results
Strong attention to detail
Excellent verbal and written communication skills
Ability to work evenings and weekends
Proficiency in Windows and Mac OS, mobile technology (tablets, e-readers), and Microsoft Office
Experience working with ILLiad software, customer-relationship management (e.g., ticketing) software, Aleph, and other library systems
Experience using health sciences related resources, such as PubMed; and citation-management applications such as EndNote, RefWorks, and Mendeley