Provide real-time point-of-need virtual reference assistance with navigating, evaluating, and utilizing information; monitor and report on issues with electronic resources; create and update online library instructional resources; assist with special projects and other duties as assigned. This work-from-home position requires a minimum of two week-night shifts (9PM-12AM) and one weekend-night shift (7PM-11PM; rotating Saturday/Sunday) per week. *Note work from home technical requirements.
• Experience providing real-time virtual reference assistance
Ability to facilitate student driven learning in the information seeking process, across a variety of subject areas, in an online environment.
Comprehensive knowledge of, and navigational ability with: library databases, electronic book delivery platforms, learning management systems, library automation software, and other relevant technology used to manage and deliver library services online.
Knowledge of information literacy concepts and trends.
Strong technology skills, and ability to troubleshoot basic problems with Windows applications, Microsoft Office products, Internet browsers, and electronic resource authentication.
Must possess excellent writing skills in combination with effective interpersonal, organizational, analytical and problem solving skills in a technological environment.
Commitment to a culture of customer service excellence.
WORK-FROM-HOME TECHNICAL REQUIREMENTS:
• Personal Computer (PC, no Mac)
• OS Version: Windows 7, Windows 8, or Windows 10
• Reliable high-speed Internet access
• Computer USB Headset with microphone
Requires a master's degree from a program accredited by the American Library Association, or from a master's level program in library and information studies accredited or recognized by the appropriate national body of another country.
Applications must be submitted online. See job# 16-0476 at: