ABOUT QUEENS LIBRARY
Queens Library, a private non-profit corporation located in Queens, New York is known worldwide for creative public service, innovative library technology, diversity, outreach and dozens of “firsts” in the library world. We enrich lives. Queens Library's circulation, attendance and other indicators consistently rank among the world's highest. We serve a diverse urban community of 2.3 million from 65 library locations. In addition to serving its customers’ diverse interests and backgrounds, the Library contributes substantially to the quality of life and economic vitality of its neighborhoods. Queens Library is determined to continue setting the standard for proactive, customer-centered library services that respond to the current and future needs of its community.
DUTIES AND RESPONSIBILITIES:
Reporting to the President and CEO, the Chief Operating Officer, Senior Vice President directs and manages strategic and operating plans that support the delivery of high quality customer and program services to meet the needs of the diverse Queens community while fostering collaboration between multiple departments and organizational initiatives in the areas of Human Resources, Security, Information Technology and Capital Projects and Facilities Management. The Chief Operating Officer, Senior Vice President will accomplish this by leveraging external and internal resources to meet the Library’s mission. In this position, the Chief Operating Officer, Senior Vice President provides leadership and direction while working collaboratively with the Senior Management team to ensure the successful integration of the Queens Library strategic plans, operational goals and established targets. The Chief Operating Officer, Senior Vice President is a critical member of the Senior Management Team.
Library Services Leadership
Customer Service Operations Management
Development & Cultivation of Library Partnerships
Bachelor’s Degree required. Master’s Degree preferred. Minimumof 5 years of experience in a senior executive capacity required. Strong financial acumen with solid understanding of managing a large budget. Effective communication and presentation skills. Demonstrated experience as a director of senior management in a large urban public library or similar organization desired. Demonstrated management skills, resource management abilities and fiscal knowledge. Understanding of public sector procurement, contract management, and budgeting. Effective listening skills and communication to involve others, build consensus and influence others in decision making. Ability to be a role model for the organization and act with integrity, diplomacy and tact. Additional skills include: knowledge of change and change processes; long range planning; awareness of internal and external causes of change and ability to deal with both task and people issues related to change. Experience working in a complex matrix environment. Demonstrated leadership competencies with a deep understanding of organizational culture and performance and change management capabilities. Ability to think strategically and make good decisions under pressure. Engagement in flexible problem-solving. Must have superior analytical skills with impeccable judgment.
To Apply: Please email your resume and cover letter to: Execsearch@queenslibrary.org, and reference “Chief Operating Officer, Senior Vice President – External” in the subject line. Resumes will only be accepted by email.
The Queens Library is an Equal Opportunity Employer.