Chief Operating Officer, Senior Vice President - Queens Library

Job Information



Queens Library, a private non-profit corporation located in Queens, New York is known worldwide for creative public service, innovative library technology, diversity, outreach and dozens of “firsts” in the library world. We enrich lives. Queens Library's circulation, attendance and other indicators consistently rank among the world's highest. We serve a diverse urban community of 2.3 million from 65 library locations. In addition to serving its customers’ diverse interests and backgrounds, the Library contributes substantially to the quality of life and economic vitality of its neighborhoods. Queens Library is determined to continue setting the standard for proactive, customer-centered library services that respond to the current and future needs of its community.


Reporting to the President and CEO, the Chief Operating Officer, Senior Vice President directs and manages strategic and operating plans that support the delivery of high quality customer and program services to meet the needs of the diverse Queens community while fostering collaboration between multiple departments and organizational initiatives in the areas of Human Resources, Security, Information Technology and Capital Projects and Facilities Management. The Chief Operating Officer, Senior Vice President will accomplish this by leveraging external and internal resources to meet the Library’s mission.  In this position, the Chief Operating Officer, Senior Vice President provides leadership and direction while working collaboratively with the Senior Management team to ensure the successful integration of the Queens Library strategic plans, operational goals and established targets. The Chief Operating Officer, Senior Vice President is a critical member of the Senior Management Team.

Library Services Leadership

  • In conjunction with the President and CEO and staff, identifies and develops best proven practices using thoughtful experimentation with new approaches.
  • Thinks innovatively and develops strategic initiatives to enhance library services and promote a positive customer experience.
  • Works effectively with senior and executive management with the mindset of continuous progress and organizational improvement. 
  • Facilitates interdepartmental collaboration to ensure that all departments are communicating effectively and supporting each other as needed.
  • Responsible for translating strategic plans to direct reports.
  • Represents the Queens Library at lectures, meetings, tours, and other public-facing opportunities.

Customer Service Operations Management

  • Translates agreed vision and goals into effective processes, systems and procedures to deliver quality Library services.
  • Effectively manages and leads changing issues, processes, systems and the workforce. 

Development & Cultivation of Library Partnerships

  • Represents QL and partners with key decision makers in government to leverage the information in the grants applications process.  
  • Works closely with Finance for all budget management of government and non-government grants.
  • Ensures timely and effective use of all grants in accordance with grant requirements.
  • Represents QL at national, statewide, and local organizations. Develops partnerships with external organizations/ associations such as the Department of Juvenile Justice, NYC Department of Youth and Community Development (DYCD), Queens Museum, etc.
  • Responsible for involvement in state boards that create new opportunities for funding. 

Staff Supervision

  • Directly manages and leads senior management responsible for Human Resources, Security, Information Technology and Capital Projects and Facilities Management.
  • Ensures direct reports’ performance reviews are accurate and completed in a timely manner in accordance with the Library’s performance management system for non-union staff.
  • Communicates to staff the impacts of the budget process clearly, tactfully and thoughtfully.
  • Explores technological solutions for process improvements.
  • Coaches and leads staff effectively, broadening employee opportunities and maximizing staff talent.


  • Ensures the effective flow of information within the organization and to community partners to include outreach, creating strategic alliances, community building, networking, partnering, team building, giving and receiving feedback and bridging differences with effective communication.
  • Creates an atmosphere of trust and openness. 


Bachelor’s Degree required. Master’s Degree preferred. Minimumof 5 years of experience in a senior executive capacity required.  Strong financial acumen with solid understanding of managing a large budget.  Effective communication and presentation skills.  Demonstrated experience as a director of senior management in a large urban public library or similar organization desired. Demonstrated management skills, resource management abilities and fiscal knowledge. Understanding of public sector procurement, contract management, and budgeting. Effective listening skills and communication to involve others, build consensus and influence others in decision making. Ability to be a role model for the organization and act with integrity, diplomacy and tact. Additional skills include: knowledge of change and change processes; long range planning; awareness of internal and external causes of change and ability to deal with both task and people issues related to change.  Experience working in a complex matrix environment. Demonstrated leadership competencies with a deep understanding of organizational culture and performance and change management capabilities. Ability to think strategically and make good decisions under pressure.  Engagement in flexible problem-solving.  Must have superior analytical skills with impeccable judgment. 

To Apply:  Please email your resume and cover letter to:, and reference “Chief Operating Officer, Senior Vice President – External” in the subject line. Resumes will only be accepted by email. 


The Queens Library is an Equal Opportunity Employer.

Company Information

Queens Library
United States

Contact Information

Phone: None