Queens Borough Public Library, a private non-profit corporation located in Queens, New York, is a national and international leader in the delivery of public library service. The Queens Library includes 63 public libraries with 1,700 employees.
This is a full-time temporary grant-funded position through 9/30/15
The Case Manager is responsible for linking individuals and families to social, economic and health services and help customers overcome barriers to employment. Services will occur primarily at libraries affected by SS Sandy and the Case Manager will move amongst those locations as necessary.
The ideal candidate is also responsible for tracking progress as well as collecting data and documenting outcomes for reporting. Assists customers with job and career development particularly removing barriers to employment. Performs in-take assessments, analyzes assessment data, and follows up with customers regarding the status of their goals and objectives. Conducts surveys to identify social services needs of participants and community residents at large. Provides referrals and general information to appropriate agencies. Assists individuals with navigating complex systems including healthcare, social services, education, and financial systems. Assists participants in determining their eligibility for benefits such as Food and Nutritional Benefits such as Health Care Benefits and other entitlements. Maintains referral documentation and database using JobMap and other tools. Prepares regular reports according to specifications set by the Rockaways Job Readiness Coordinator. Attends community meetings, special events, and other social collaborative opportunities to enhance the Rockaways Job Readiness programs. Develops and maintain partnerships with organizations that addresses the needs of Rockaway Job Readiness customers. The Case Manager must also demonstrate the following competencies when performing the above responsibilities, including but not limited to: initiative, teamwork, reliability, customer service orientation and information seeking to continuously improve case management services. Performs other duties as required.
Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services or a related field required. Master’s Degree preferred. At least 2 years of experience in Human Services/Case Management. Strong interpersonal and written/verbal communication skills required. Working knowledge of Microsoft Word, Excel and Power Point. Experience working with data management systems. Experience with work force development initiatives a plus. Must be able to work with a diverse population. Must be proficient with Microsoft Office and databases such as MS Access, ASIST, etc. Must be able to effectively multitask and maintain a high level of customer service skills.
What we offer: Excellent salary and our comprehensive benefits package includes generous vacation/sick pay, medical, dental, vision, life insurance, defined benefit pension, 403B, deferred compensation and more. Opportunities to further your education and professional credentials are plentiful.
To Apply: Please send your resume and cover letter to Employment@queenslibrary.org and reference “Case Manager - EXT” in the subject line. Resumes will only be accepted by email.
Queens Library is an equal opportunity employer.