The Borrowing Supervisor will coordinate and oversee the process of borrowing material for NYU patrons from other libraries, supervising the day-to-day service delivery and staffing for the borrowing sides of both Interlibrary Loan and E-ZBorrow (a direct-request service for books). Working with the Resource Sharing & Delivery Services Librarian, the Borrowing Supervisor will implement and maintain user services and supporting technology (ILLiad and related technologies). Coordinate and supervise resource sharing and delivery services shipping operations and serve as vendor contact and technical support. Work with offsite storage to obtain material for NYU patrons. Oversee other ADRSS (Access, Delivery and Resource Sharing Services) units in the absence of other ADRSS supervisors.
At least 2 years' relevant experience in a library environment, including staff supervision and work with either interlibrary loan systems or library circulation systems; or an equivalent combination of education and experience.
Experience supervising an Interlibrary Loan service using ILLiad and with supporting staff OR experience working with clients on a global scale.
Required Skills, Knowledge and Abilities:
Ability to use ILLiad or another interlibrary loan system (ex. OCLC Wordshare ILL) and general understanding of ILL practices. Familiarity with library circulation workflows. Excellent oral and written communication skills, excellent customer service skills, ability to multi-task and work with a diverse population, both domestic and international, ability to work variable shifts (including evenings and weekends), word processing, spreadsheet and database software proficiency.
To apply: To ensure consideration, please submit your application using the this link: https://uscareers-nyu.icims.com/jobs/2561/borrowing-supervisor/job
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity