Frequently Asked Questions


Job Bank


Events & Registration


Delivery Service



Job Bank


Who can post job ads to METRO's Job Bank?

We welcome position postings from the tri-state area. To post a position to the METRO Job Bank, please register for our website.


What is the fee to post a job?

Our Job Bank is free of charge for libraries, archives, museums, and other information organizations in New York State, New Jersey, and Connecticut.


How do I post a job ad to METRO's Job Bank?

You must be logged in to our website to post to the Job Bank. Please feel free to register to our website, regardless of your membership status.

  1. Access the Jobs module by clicking "JOB BANK." Next, click the "JOBS" tab, then "ADD JOB". 
  2. You can complete all fields or post all details in the "Description" box.
    • The more information you provide, the easier it will be for potential employees to find you.
    • NOTE: When pasting text from a Word document, use the "Paste from Word" icon to clear out additional code that Word will include when you copy and paste.
  3. Assign categories/subcategories to the listing. This not only helps job seekers narrow their searches in a large Job bank, but also improves your search engine ranking for the listing.
  4. Click "ADD JOB".


Is it necessary to complete all of the fields in the submission queue for my job to be posted?

No. To save time on your posting, you may enter all of the relevant information into the "Description" box. In fact, we recommend this, as the information entered there is picked up by our RSS feeds.


Why doesn't my posting appear immediately?

To ensure that our Job Bank remains relevant to the needs of our readers, METRO staff reviews all submissions. If you do not see your position on our Job Bank, within 2 business days, email us at info@metro.org.

Who sees positions posted to the Job Bank?

We post all Job Bank submissions to our Twitter account. In addition, a weekly round-up of new positions is posted to LinkedIn and emailed to the NYLINE and metro-announce discussion lists on non-holiday Fridays.


Who can I contact with other questions?

If you have any questions about the METRO Job Bank, please contact us at info@metro.org.

 


Registration FAQ


I want to sign up for a workshop. Where is the registration form?

Please register on the event page for each workshop, training, tour, happy hour, meeting, etc. To see which events are coming up, take a look at our calendar of events.

 


Do I need to log in or create a profile to register?

You are not required to log into or set up a user profile in order to register for our events.

Signing up for an account on our site does streamline any future registrations or payments with METRO, however, so we recommend that you first log in or take a minute to set a profile up.

If you are creating a site profile for the first time, be sure to choose the appropriate profile application* on the Log In page:

  • Employee of a METRO member institution,
  • Individual myMETRO member, OR
  • Non-member site user

This application will not incur any fees for institutional members, it is simply a means of setting up a personal account for yourself.

For members, this will help ensure that you receive applicable discounts, make it easier to manage your event invoices, and facilitate future registrations. If you are unsure of your METRO membership status, please contact METRO at 212-228-2320.

*Please note that only bold fields are required on the profile application. You can complete more of the application questions at your convenience once your profile has been set up.


How can I pay my registration fee?

During the registration process, you will see the following payment options:

Credit Card - Online
Once you have completed the registration form, you will be re-directed to our secure online payment gateway.  You may then use personal or institutional credit card information to complete the payment process.* 

*Please note that if you are registering for more than one workshop or event with the same fee (eg. a $20 webinar and a $20 workshop), you will need to wait a few minutes in between payments.  Otherwise, security measures built into our gateway will recognize the second and subsequent transactions as fraudulent duplicates, and the payment attempts will be rejected.

Check - Offline
You are welcome to mail a check (with a copy of your printed invoice) to METRO at 57 East 11th Street, 4th Floor, New York, NY 10003.  Checks are also accepted on-site and same day, unless otherwise stated in the event description.  Please make all checks payable to Metropolitan New York Library Council.

Send Invoice - Offline
This payment option will generate an on-screen invoice, which you may then print and submit to your institution for payment to METRO.  No additional invoices will be sent to your institution unless, due to accounting requirements, you request a letterhead invoice by emailing our events team at events [at] metro [dot] org. Please make all checks payable to Metropolitan New York Library Council.


I went to the event page and it says "Event is Full." Can I still register?

No, this means that registration capacity for the program has already been reached, and no additional registrations are being accepted.  You can request that METRO add you to a waiting list, in the event of any registrant cancellations, by emailing our events staff at events [at] metro [dot] org.


What about "Registration has Ended"?

This means that the registration deadline has passed and no additional registrations are being accepted.  Please note that registration is required in order to attend all workshops and events other than Special Interest Group meetings.


What if I need to cancel my registration?

Cancellation Policy: 
  • All registration cancellations must be submitted in writing to events@metro.org.
  • In order to receive a refund, we must receive your cancellation email at least 24 hours prior to the event start time.
  • If METRO does not receive your cancellation email before that deadline, an invoice will be sent to recoup any unpaid fees. 
If you are unable to attend a workshop, you may choose to send another person in your place without penalty. If possible, METRO requests that you notify us in advance.
 
Refunds are provided by credit card or check and will be processed within about four weeks.

 


Is there a deadline for class registration?

Yes, registration automatically closes 24 hours prior to the start time of any given program.  However, registration may close earlier (for workshops that require significant preparation) or later (if extra space is made available at the last minute) at our discretion.


What if METRO cancels my workshop?

METRO reserves the right to cancel any workshop or to substitute instructors. In the event of a cancellation, postponement, or substitution, registrants will be notified in advance (if possible) via email and may receive a full refund of the registration fee.

Please contact our events staff by email to events [at] metro [dot] org with any additional questions or inquiries.


I can't make it to this workshop. Will you be hosting it again?

If an event we’ve scheduled proves to be huge hit, then yes, we will likely run it again. If you aren’t able to join us for a specific event, please feel free to suggest repeat of the topic using this form.


I can't make it to this workshop. Will it be recorded?

All of our online events are recorded for posterity. (You can find our webinar archive here.)

In-person events are not typically recorded, but we do try to provide event materials afterward.


I can't make it to this workshop. Can I sign up in order to receive the slides?

We ask our instructors to provide resources for further discovery after each workshop; these may or may not include the slides. Look for resources to be posted on our website following the event.


I can't make it to this workshop. Can I have the slides for free?

We ask our instructors to provide resources for further discovery after each workshop; these may or may not include the slides. Look for resources to be posted on our website following the event.


Is it okay if I'm late?

We recommend that our participants arrive on time for our workshops (if not a little early -- you never know what could happen with subway delays!).

Discussion sessions and interest group meetings tend to be a little more flexible in terms of accepting late-comers; please read each description carefully to gauge whether your late entry will be an intrusion.


Is it okay if I leave early?

For the sake of our instructors and our meeting leaders, we prefer that you stay until the conclusion of the event. We understand that things come up, though.


I will need a quiet place for a private moment during this meeting. Can this be accomodated?

With advanced notice, we can set aside some private time for you in our staff lounge. Please contact us at least 24 hours before the start of our workshop to book the space: events@metro.org or info@metro.org.

Is there a place where I can take a scheduled call?

With advanced notice, we can set aside some private time for you in our staff lounge. Please contact us at least 24 hours before the start of our workshop to book the space: events@metro.org or info@metro.org.


Will you provide a CEUs?

At this time, METRO does not offer CEUs for completing our courses. We can, however, provide certificates of attendance. Please make a note in your registration form that you’d like one. We’ll have it available for you when you come to our event. 


Can I contact the instructor ahead of time with some questions?

Email us at events@metro.org; we’ll see if we can put you in touch. Engagement with course members will be done at the discretion of our instructors.


Is it okay if I bring food into the workshop?

Sure! In fact, we provide snacks at most all our gatherings. Please be kind and bring fragrance-free food with you, though.


Will food be provided?

We have snacks at all of our meetings. If an extensive buffet or fancier snacks are on the menu, we will indicate that in our event descriptions.


Will laptops be provided? Should I bring my own?

If and when we provide laptops, we will make sure our descriptions says as much. You are always welcome to bring your own device, provided you take a moment to read our community expectations.


I'll be busy during the webinar. Can I have access to the recording?

Yes. If you sign up to attend, you will be in receipt of a recording. Please also note we may add the webinar to our archived online sessions.

 

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Delivery FAQ


How do I set up METRO delivery?

Delivery Service is a METRO membership benefit. Each member is entitled to free On-Demand delivery/pick-ups at one site. Each member must designate a single pick-up destination (should be manned to oversee delivery/pick-ups and provide necessary signatures when needed). This address will be listed in the METRO Delivery Roster and will be used for delivery/pick-ups. If access to the site is restricted, please make arrangements for the driver to gain entry and notify METRO both of the nature of the restrictions and of the arrangements made.


Some institutions have more than one library location. Arrangements can be made for additional delivery sites on a fee basis.

To establish this service for your member institution, please contact Mark Parson at METRO at (212) 228-2320 ext 121.


How do I make changes in delivery dates, pick up and drop off locations, contacts or other delivery information?

Any changes affecting your delivery service or dates should be reported to METRO Delivery Service Administrator, Mark Parson at (212) 228-2320 x 121.


What may be shipped by METRO Delivery?

A wide variety of materials including books, journals, magazines, copies, CDs, DVDs, or any type of bound material may be shipped through the service. You may not ship equipment or furniture through the service. Contact us if you have any questions about shipping.


What additional payments can be incurred?

METRO Delivery is a free membership benefit with the following restrictions:

  • The first 25 pounds of each shipment is free. Additional weight is charged at the rate of 16 cents a pound.
  • Additional delivery sites may be arranged at additional cost. Please speak with your METRO Delivery Administrator.
  • Additional delivery dates may be arranged at additional cost. Please speak with your METRO Delivery Administrator.


What libraries can I ship materials to?

Not all members use the delivery service. Before you ship an item you must make sure your intended recipient is on the METRO Delivery Roster.



How do I find the METRO Delivery roster?

An up to date METRO Delivery Roster lists all participating member libraries and their official delivery address, contact person, telephone number, email, METRO delivery number and delivery days.


Who is the METRO Delivery Contact person at each institution?

The contact person at each delivery location is listed in the METRO Delivery Roster. He/She manages the delivery service at that location and is the main contact for matters concerning METRO’s Delivery Service. The contact person will also regularly receive a METRO Delivery Service Bulletin and will be notified directly of changes in procedures and updates to rosters.


What can I expect from my METRO delivery driver?

You can expect professional, consistent delivery from your driver. Each driver is now readily identifiable with Columbus Delivery Identification. Columbus Delivery drivers are assigned to one route which means that you should be able to get to know your driver and you will be able to count on consistent delivery times. If your delivery time is not consistent or you are having any problems with your delivery person, please contact METRO immediately or use the METRO Delivery Issue Report.


How quickly can I expect my METRO material to be delivered?

All packages should be delivered on the receiver’s next scheduled delivery day. For instance, if materials are sent on a Friday to an institution that has Tuesday and Thursday delivery, you can expect the materials to arrive the following Tuesday.

For those members who are scheduled to receive METRO’s “On-Demand” service, you can expect items to be delivered on the next business day.


How do I address METRO delivery materials?

Prior to shipping an item, check the METRO Delivery Roster to verify that the receiving institution is a current participant in the delivery service. Use only one label per package. Please make sure that any previous labels are removed. Multiple items going to one institution may be put together in the same package.

Labels must contain the following:

  • Your institution’s name, address in upper lefthand corner (small print)

  • A complete address for the receiving institution as it is listed in the Delivery Roster (medium print)

  • Sending Institution's Delivery # > Receiving Instution's Delivery # (Bold and in large print)


How should the Shipping Materials be wrapped?

All material must be wrapped and sealed in envelopes, sturdy bags or boxes, and must be clearly labeled with the shipping institution’s name and address (small print, upper lefthand corner) and the receiver’s name, address (large print) and finally sending institution's METRO Delivery Number > receiving institution's METRO Delivery Number (Bold and in large print). Please be sure to remove any old labels from the packaging.


How do I get the “METRO Shipping Delivery Log” and how do I complete it?

Download copies of the METRO Shipping Delivery Log here.

The log should be put out with labeled outgoing packages for each scheduled delivery day at a manned post where dropoff/pick-ups can be overseen. For “On-Call” sites, the log should be filled out each day the library sends materials through the system. The log functions as a receipt of pick-up. The driver will check packages against the log and sign it. All logs should be retained for at least three months.

To complete the Shipping Delivery Log, please enter:

  • The delivery number of your institution.
  • The delivery number of the receiving institution to which the items iare being sent.
  • The date of pick-up
  • The number of items being sent.


What do I do if we do not receive a METRO delivery as scheduled, or if I have a complaint regarding the delivery?

Please contact METRO immediately under the following conditions:

  • Delivery stop is not made (missed pickup/delivery).
  • Courier stop made at a time other than the standard time.
  • Damaged items or packages.
  • Concerns about the driver.

Columbus Delivery will do their best to provide excellent service, but there are bound to be problems from time to time. Ensuring good service is part of our commitment to our members, so be sure that METRO is aware of any problems you are experiencing.

You may use the Delivery Issue Report Form to report problems, or you may call Mark Parson at (212) 228-2320 ext 121.


What do I do when something has not been delivered?

  • Find out when the item was picked up by the sending library.

  • Check to see that the item has not been shelved without being checked in.

To initiate a trace, call Mark Parson at (212) 228-2320 ext 121 with the shipping information and the title of the missing item.


How do I file a claim on a lost item?

If an item has been lost by the delivery service, METRO will reimburse you the costs of replacing the item (up to $100). To initiate a claim, the owning library must fill out a Claim Form within 30 days of the date that the receiving library has verified that the item was not received.

The receiving library should notify and provide necessary information (signed logsheet &METRO transaction number) to owning library within one week of incident, to allow owning library to meet deadline.

METRO will respond to the owning library within 30 days of receipt of the Claim Form.


Are there any holidays that METRO Delivery does not provide service?

Columbus Delivery has seven holidays during which there will be no delivery:

  • New Year’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Thanksgiving Day Friday
  • Christmas Day


How do I notify METRO that we are closed for holiday, construction, etc.

Please report any dates or times that your institution will be closed on a regularly scheduled delivery date or time. You may contact METRO at (212) 228-2320 ext. 121or use the “Library will be closed/No service needed on” option on the Delivery Issue Report Form.