BEGIN:VCALENDAR
PRODID:-//Schipul Technologies//Schipul Codebase 5.0 MIMEDIR//EN
VERSION:2.0
METHOD:PUBLISH
BEGIN:VEVENT
ORGANIZER:
DTSTART:20120614T190000Z
DTEND:20120614T210000Z
LOCATION:METRO Training Center
TRANSP:OPAQUE
SEQUENCE:0
UID:uid205@metro.org
DESCRIPTION:--- This iCal file does *NOT* confirm registration.\nEvent details subject to change. ---\nhttp://metro.org/events/205/\n\nEvent Title: Reference SIG Meeting\nStart Date / Time: Jun 14, 2012 14:00 PM US/Eastern\nLocation: METRO Training Center\nGoogle\nhttp://maps.google.com/maps?q=57+East+11th+Street,+4th+Floor,New York,NY,10003\n\nForecast\nhttp://www.weather.com/weather/monthly/10003\n\nLosing Your Patience with Patrons? \; What to Do When Good Reference Shifts Go BadDifficult patrons are an inescapable part of reference librarianship. \; Some are rude, some are aggressive, and some are challenging in unexpected ways. \; Join the METRO Reference SIG for a three-part conversation about problematic patrons.First, sign up to join us from 1-2pm for a screening of the OCLC webinar "What the @#$? Dealing With Difficult Patrons Online." \; This screening will take place in METRO's Training Center, and registration is avaialable at http://metro.org/events/204/.We'll then have two in-person presentations:"The Unique Challenges of the 'Non-Rude Serial Patron' in Chat Reference" by Beth Evans (Electronic Services Librarian, Brooklyn College) and Courtney Walsh (Adjunct Reference Librarian, Brooklyn College)"Chat Reference from a Psychological Perspective" by Laura Kortz (Virtual Services Librarian, New Jersey City University, and Ph.D. Student in Counseling Psychology, University at Albany.--- This iCal file does *NOT* confirm registration.Event details subject to change. ---\n\n--- Tendenci(tm) Software by Schipul.com - The Web Marketing Company ---\n
X-ALT-DESC;FMTTYPE=text/html:--- This iCal file does *NOT* confirm registration.Event details subject to change. ---
Event Title: Reference SIG Meeting
http://metro.org/events/205/
When: Jun 14, 2012 14:00 PM US/Eastern
METRO Training Center
57 East 11th Street, 4th Floor
New York, NY 10003
http://maps.google.com/maps?q=57+East+11th+Street,+4th+Floor,New York,NY,10003
Forecast: http://www.weather.com/weather/monthly/10003
Losing Your Patience with Patrons? \; What to Do When Good Reference Shifts Go Bad
Difficult patrons are an inescapable part of reference librarianship. \; Some are rude, some are aggressive, and some are challenging in unexpected ways. \; Join the METRO Reference SIG for a three-part conversation about problematic patrons.
First, sign up to join us from 1-2pm for a screening of the OCLC webinar "What the @#$? Dealing With Difficult Patrons Online." \; This screening will take place in METRO's Training Center, and registration is avaialable at http://metro.org/events/204/.
We'll then have two in-person presentations:
"The Unique Challenges of the 'Non-Rude Serial Patron' in Chat Reference" by Beth Evans (Electronic Services Librarian, Brooklyn College) and Courtney Walsh (Adjunct Reference Librarian, Brooklyn College)
"Chat Reference from a Psychological Perspective" by Laura Kortz (Virtual Services Librarian, New Jersey City University, and Ph.D. Student in Counseling Psychology, University at Albany.
--- This iCal file does *NOT* confirm registration.Event details subject to change. ---
--- Tendenci®\; Software by
schipul.com - The Web Marketing Company ---