Speaker Susan McGlamery, Rosa Caballero-Li, Cynthia Johnson, & Lynn Jones
Susan McGlamery of OCLC will lead the conversation along with Rosa Caballero-Li, Manager, AskNYPL at New York Public Library, Cynthia Johnson, Head of Reference and Acting Head of the Grunigen Medical Library, University of California, Irvine, and Lynn Jones, Reference and Instruction Librarian, Moffitt Library, University of California, Berkely.
On March 6th, METRO & OCLC will present the first of four co-sponsored webinars on virtual reference best practices, "Keeping the Virtual Lights on 24/7."
This session will focus on how joining a cooperative group can help libraries keep their virtual reference services going at all hours. Studies show that up to 40% of virtual reference inquiries come in after typical library hours.
Explore the challenges and benefits to working through a cooperative to keep your virtual reference answering users 24/7. Find out if being "on" all the time really makes a difference in your community.