Upping your Reference Game: Tools and Strategies for Value-Added Reference Services

This half day, hands-on workshop will equip attendees with value-added strategies and techniques to enhance reference services and improve user satisfaction. The course will be divided into 4 major components: (1) teaching users to "fish" - cultivating research skills via email; (2) beyond the search - offering publication and scholarly communication support; (3) using response templates and web forms to save yourself time; (4) saving your budget - offering alternatives.

Each component will include lecture, demonstration, and hands-on exercises. Participants will leave the workshop with tools they can take back and use immediately in their day-to-day provision of reference services.

By the end of the workshop participants will be able to:

  • Employ strategies to enable users to be self-sufficient searchers
  • Effectively utilize publication support tools to guide users in the publication process
  • Create practical and flexible email templates 
  • Apply techniques to identify suitable alternatives when patrons request items for purchase
  • Employ subject headings in a variety of capacities to improve reference services
  • Demonstrate the ability to go above and beyond in providing high quality reference services

Laptops will be required for this course. Please let us know in your RSVP if you would like to use one of METRO's.

Who should attend:

This workshop is recommended for all librarians who provide reference services and/or manage reference services departments.


This workshop is presented at the member rate of $30 per participant. Non-members are invited to attend for $60.

Eventbrite - Upping Your Reference Game: Tools and Strategies for Value-Added Reference Services

About the instructors:

Diana Delgado is the Associate Director, User Support, Research, and Education at Samuel J. Wood Library Weill Cornell Medical College. In addition to administrative and leadership duties, she provides information services, including systematic review guidance, expert literature searching, evidence based practice teaching, techniques on navigating the world of publishing, and research skills workshops, to a range of health professionals and students.

Ms. Delgado is involved in local and national medical library organizations and serves on a number of library and medical committees. She has been invited to serve as a speaker at a number of programs including WCMC Health Professions Recruitment and Exposure Program and the WCMC Annual Nursing Research Symposium. She was an associate editor of the Journal of the Medical Library Association, an international, peer-reviewed journal from 2009-2011. In 2008, she was accepted to the National Library of Medicine’s fellowship program in biomedical informatics at the Marine Biological Laboratory.

Rachel Pinotti is the Manager of Education and Information Services at the Icahn School of Medicine at Mount Sinai (ISMMS). In this role she oversees reference and instructions services for ISMMS and the Mount Sinai Hospital. She enjoys working with a diverse group of patrons including medical and graduate students, faculty, residents, nurses, research staff, and social workers.

Previously Rachel spent five years working in the field of electronic resources publishing, first at ARTstor, a non-profit, digital library of images, and next at McGraw-Hill Professional. At McGraw-Hill, Rachel was the founding member of the User Services Team, a group devoted to supporting both librarians’ and end-users’ use of the Access online medical resources, such as AccessMedicine and AccessSurgery.

Rachel earned her B.A. summa cum laude from Emory University and her Master of Science in Library and Information Science (MLIS) from the Palmer School of Library and Information Science. She is currently a provisional member of AHIP.


Mon, Sep. 19, 2016
2 p.m. - 5 p.m. America/New_York


METRO Training Center (4th floor)
57 E. 11th Street
New York, NY 10003
United States