Customer service: Getting closer to the customer without sitting in their laps

The following event is brought to you by Southeastern Library Resources Council (SENYLRC):

Are your library patrons experiencing the best service when they walk through your doors? Times have changed and so must libraries. Listen to tips, take a look at the world around us, hear our speaker share personal experiences--good and not-so-good--and leave with a new way of thinking about customer service.

Good customer service policies come from two places - top-down directives from management, and experience from staff on the front lines. But sometimes management directives don't work, and staff members feel like their ideas are not heard. With that in mind, this workshop is open to library workers at all levels and we are offering an incentive for management and staff to come together!


Fees:

The rate for this class is $30 for members and $40 for non-members. SENYLRC will kindly extend their membership rates to METRO members. 

BONUS: Pair this workshop with Maxine Bleiweis's Fundraising: Patron, can you spare a dime? from 1:00 p.m. - 3:00 p.m. and make a day of it! Fees for registering for the pair are $45 for members and $55 for non-members.

In a special deal for SENYLRC and other ESLN member libraries (including METRO), if you attend with a second person from your member institution to this workshop, we will give that person $10 off their registration fee! (The second (or third, or fourth...) person can register separately at any time under the "second person" listing in the drop-down menu.)


Registration:

This workshop is presented by SENYRLC and hosted by Finkelstein Memorial Library (24 Chestnut St. Spring Valley, NY 10977). Register here.


About Maxine Bleiweis:

During her 17 years as Executive Director of the Westport Library, Maxine Bleiweis was a leader in implementing new technologies as they evolved, setting the trend to introduce 3D printing and robots. She was among the first to dedicate a “MakerSpace” for hands-on innovation in the public library. While serving as the executive director of the pubic library in Newington in the1990’s, Bleiweis wrote the book: “Helping Business: The Library’s Role in Community Economic Development”. Topics in her popular public speaking engagements included strategies to improve customer service and ways to encourage innovative thinking, along with community economic development.

Today Bleiweis is consulting with libraries, vendors and architects, sharing innovative ideas to advance their practices. She was the featured keynote speaker at SENYLRC's Annual Meeting on June 3, 2016.

 

Questions about this event can be directed to Moshe Siegel at SUNYLRC: 845-883-9065 or moshe [at] @senylrc [dot] org.

When?

Mon, Nov. 14, 2016
10 a.m. - noon America/New_York

Where?

Finkelstein Memorial Library
24 Chestnut Street
Spring Valley, New York 10977
United States