Postponed: User Feedback Survey Design and Analysis

Speaker Nisa Bakkalbasi
Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries. Prior to joining Columbia University, Nisa was the Director of Planning and Assessment at James Madison University, and held a series of positions at Yale University Libraries. She has also taught courses at the Information and Library Science Department at ...

Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries. Prior to joining Columbia University, Nisa was the Director of Planning and Assessment at James Madison University, and held a series of positions at Yale University Libraries. She has also taught courses at the Information and Library Science Department at the Southern Connecticut State University. Nisa is a member of the ARL Library Assessment Conference Planning Committee, a past Chair of the Special Library Association’s Physics-Astronomy-Mathematics (PAM) Division, and a past member of the Project COUNTER Executive Committee. She holds an M.S. in Library and Information Science from Long Island University, and an M.S. in Applied Statistics and a B.A. in Mathematics from University of Alabama.

Full Description

***This workshop has been postponed. Thank you for your patience as we reschedule this program to another date.*** 

This two-day workshop will provide an overview of basic elements of survey design, and demonstrate survey data analysis, using Excel.
 
The first day of the workshop is dedicated to survey design with a focus on developing survey questions based on best practices in survey research. We will review elements of survey process and introduce different types of survey questions, followed by a class activity to evaluate sample survey items. The first day will end with an activity where participants will apply what they learned by writing survey questions.
 
The second day of the workshop will cover analysis of user feedback surveys using Microsoft Excel. Participants will learn how to perform descriptive statistics (mean, mode, ranges, standard deviation) and frequency analysis of survey data. We will review relationships between categorical variables in survey data and learn cross tabulation using Pivot Table. Best practices for analyzing qualitative data from open-ended questions will be discussed. The workshop will end with an activity where participants will apply what they learned by analyzing survey data using an actual survey data set provided by the instructor.

By the end of the workshop, participants will:

  • Understand elements of survey process.
  • Write effective survey items, using different types of survey questions.
  • Understand measurement error in survey questions, including variance and bias.
  • Evaluate survey content.
  • Apply Excel functions to calculate descriptive statistics.
  • Perform frequency analysis.
  • Create cross tabulation using Pivot Tables.
  • Understand how data is evaluated and interpreted into meaningful and significant conclusions that can be used.

 
Laptops and data sets will be provided. Participants are welcome to bring their own laptops with MS Excel installed.
 
This workshop will meet from 10 a.m. until 3:00 p.m. both days and will include an hour-long break for lunch.
 
Who should attend: 

This workshop is designed to be a beginner level course for those who are interested in participating assessment activities in libraries and information centers. No prior knowledge of survey research is required.
 
Prerequisite knowledge/experience:
Basic knowledge of Excel is required. Sample data sets and training laptops will be provided during this session. 


 

IMPORTANT: after following the link to the right, please select the appropriate pricing option and submit your registration information. On the following information summary page, click on the Register button at the bottom of the screen in order to complete your registration. All registrants will receive an automated confirmation email.


Please take a moment to review METRO's Community Expectations. Questions about registration or cancellation?  Visit METRO’s Registration Info page for policies and procedures.

When?

Wed, Nov. 11 - Thu, Nov. 12, 2015
10 a.m. - 3 p.m. US/Eastern

Where?

METRO Training Center
57 East 11th Street, 4th Floor
New York, NY 10003