Assessment in Focus: Analyzing User Feedback Surveys

Speaker Nisa Bakkalbasi
Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries. Prior to joining Columbia University, Nisa was the Director of Planning and Assessment at James Madison University, and held a series of positions at Yale University Libraries. She has also taught courses at the Information and Library Science Department at ...

Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries. Prior to joining Columbia University, Nisa was the Director of Planning and Assessment at James Madison University, and held a series of positions at Yale University Libraries. She has also taught courses at the Information and Library Science Department at the Southern Connecticut State University. Nisa is a member of the ARL Library Assessment Conference Planning Committee, a past Chair of the Special Library Association’s Physics-Astronomy-Mathematics (PAM) Division, and a past member of the Project COUNTER Executive Committee. She holds an M.S. in Library and Information Science from Long Island University, and an M.S. in Applied Statistics and a B.A. in Mathematics from University of Alabama.

Full Description

You have designed and implemented a user feedback survey, and now you would like to see the results. This half-day hands-on workshop will cover data analysis of user feedback surveys using Excel.

In the first part of the workshop, participants will learn how to perform calculation of descriptive statistics (mean, mode, ranges, standard deviation) and frequency analysis of survey data. We will review relationships between categorical variables in survey data, and learn cross tabulation using Pivot Table. Best practices for analyzing qualitative data from open-ended questions will be discussed. The workshop will end with an activity where participants will apply what they learned by analyzing survey data.

Prerequisite knowledge/experience: Basic knowledge of Excel is required. Sample datasets and training laptops will be provided during this session.

By the end of this program, participants will:

  • Apply Excel functions to calculate descriptive statistics
  • Perform frequency analysis
  • Create cross tabulation using Pivot Tables
  • Understand how data is evaluated and interpreted into meaningful and significant conclusions that can be used

 

IMPORTANT: To register, follow the link to the right and select the appropriate pricing option. You will then submit your personal information. On the following information summary page, click on the REGISTER button at the bottom of the screen in order to complete your registration. All registrants will receive an automated confirmation email.

This event is co-sponsored by METRO and the Association of College and Research Libraries, Greater New York Metropolitan Area Chapter.

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Please take a moment to review METRO's Community Expectations. Questions about registration or cancellation?  Visit METRO’s Registration Info page for policies and procedures.

Organizer This event is co-sponsored by METRO & ACRL/NY.

When?

Tue, Feb. 3, 2015
1 p.m. - 5 p.m. US/Eastern

How Much?

Event has ended

Where?

METRO Training Center
57 East 11th Street, 4th Floor
New York, NY 10003