METRO & ACRL/NY Present: Measuring Success: Library Assessments, Outcomes, & Planning Strategy

Speaker S. Beck, N. Mohess, I. Beckford, B. Bonous-Smit, N. Bakkalbasi, F. Mrkich
Sheila Beck is an Associate Professor and the Acquisitions Librarian at Queensborough Community College. For the past two years, she has been a member of the Academic Senate Committee on Assessment and Institution Effectiveness. Her role on the committee is to assist in assessing departmental annual reports for both teaching ...

Sheila Beck is an Associate Professor and the Acquisitions Librarian at Queensborough Community College. For the past two years, she has been a member of the Academic Senate Committee on Assessment and Institution Effectiveness. Her role on the committee is to assist in assessing departmental annual reports for both teaching and nonteaching departments.  She is interested in assessing reference services and is engaged in research on this topic.  She presented the findings of a pilot study at the Community College Humanities Conference in Louisville, Kentucky in October 2013.  Sheila holds a M.A. in Education from N.Y.U., M.A. in Counseling from St. John’s University and a M.L.S. from Queens College, City University of New York. Her publications include articles on information literacy and reserve textbooks.

Neera Mohess is an Associate Professor and Information Literacy and Interlibrary Loan librarian at Queensborough Community College. She holds an M.L.S. from Queens College, an M.S. in Industrial/Organizational Psychology from Baruch College and a B.A. in Political Science from Hunter College. She is very interested in using empirical methods to assess library and other organizational interventions. She is currently co-writing an article about blending the library class.

Ian Beckford, Ed.D. has over twenty years of experience in assessment and evaluation research.  He is presently the Learning Outcomes Assessment Manager at Queensborough Community College where he works with faculty and staff on student learning outcome issues. Prior to assuming his present position, Dr. Beckford was the Director of Institutional Research at Bank Street College of Education where he was responsible for directing and coordinating activities concerned with research and evaluation of operations and programs of the college. Prior to joining Bank Street, he held several positions at small and large educational research consulting firms. His research involvedconducting quantitative and qualitative research in the areas of urban school reform, distance learning, graduate school training, and child development.

Barbara Bonous-Smit is an Associate Professor and Head of Reference and Serials at Queensborough Community College Library, CUNY. Prior to this, she worked as the cataloger for the American Numismatic Society Library and at New York University Bobst Library, Avery Fisher Center for Music and Media. Her degrees include: Ph.D. in music, (New York University), M.S. in Library and Information Science (Long Island University), M.M and B.M. (Boston University). She also attended the piano master classes of Alexander Jenner (Vienna Conservatory of Music) and Ivan Moravec (Prague Academy of Music). For the past eight years, she has served on ACRL/NY Executive Board and Symposium Planning Committee. She is currently the Chair of the ACRL/NY Professional Development Committee and has served as Vice Chair and Chair Elect of their New York City Geographic Section. Most recently, Barbara has received two PSC-CUNY grants to conduct a study on numismatic libraries and to complete a book on the major American composer, John Harbison. She also serves on several committees at Queensborough Community College and CUNY.

Nisa Bakkalbasi is the Assessment Coordinator at Columbia University Libraries and Information Services, where she is responsible for providing centralized leadership, coordination, and support for assessment projects. On a day-to-day basis, she designs and implements assessment, evaluation, and research projects utilizing a variety of methodologies and instruments. Prior to joining Columbia University, Nisa served as the Director of Planning and Assessment at James Madison University. She previously served in a series of positions at Yale University Libraries. She holds an M.S. in Applied Statistics, an M.S. in Library and Information Science from Long Island University, and a B.A. in Mathematics from University of Alabama. Her research interests include quantitative and qualitative user studies and evaluation.

 Francie Mrkich is the Director of Access Services at Columbia University Libraries and Information Services. In this role, she sets Access policies and procedures, and seeks methods of continuous service improvements, guiding new and improved service initiatives based on strategic planning, assessment activities, and direct user feedback. Prior to joining Columbia in 2006, she was the Head of Copy Cataloging at New York University's Bobst Library and also worked for Palinet (now Lyrasis) as a Field Services Librarian providing cataloging support and training using OCLC products and services. She holds an MLS from the University of Pittsburgh and a BS in Marketing/Administration from Indiana University of Pennsylvania.



Full Description

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In the era of increased attention to user experience, libraries of all types must be prepared to gather and analyze data on a variety of services, from instruction to reference desk interaction. This event will feature four library assessment projects. Our presenters will demonstrate qualitative and quantitative research methods, discuss infrastructure for managing data, give insight into their analysis project, and explain how their assessment findings were put into practice in their libraries.

Who should attend:
Librarians interested in developing and carrying out assessment projects (or have done so in the past)

By the end of this program, participants will be able to:

  • Identify viable systems of measurement for library assessment projects
  • Use qualitative and quantitative methods for measuring library success
  • Plan and carry out a full-scale assessment of their libraries' services


Questions about registration or cancellation?  Visit METRO’s Registration Info page for policies and procedures. 

Organizer This event is co-sponsored by METRO & ACRL/NY


Tue, Apr. 8, 2014
1 p.m. - 4 p.m. US/Eastern

How Much?

Event has ended


METRO Training Center (4th floor)
57 E. 11th Street
New York, NY 10003