Webinar: Supervisory Skills for New (and Old) Managers and Leaders

Speaker Pat Wagner
Pat Wagner has been a trainer, educator, and consultant for 40 years, having worked with clients in 48 states and Canada. She is a manager and producer at Pattern Research, Inc. Pat likes to find the essence in models of human behavior and organizational design and build effective and engaging formats ...

Pat Wagner has been a trainer, educator, and consultant for 40 years, having worked with clients in 48 states and Canada. She is a manager and producer at Pattern Research, Inc. Pat likes to find the essence in models of human behavior and organizational design and build effective and engaging formats for learning: face-to-face, in print, and online. She has been a poet, playwright, printer, publisher, and graphic designer, and loves books, gardens, and the arts.

Full Description

Please note that this session is part of METRO's Library Leadership Lunch Hour webinar series with instructor Pat Wagner. To register for this series*, please visit http://metro.org/events/334/.

Big idea bosses are concerned with projects, budgets, strategic plans, and politics. However, most still have employees who require oversight, coaching, and evaluation of some kind, even if they are expected to operate without direct supervision. How do the basics of supervision, including aligning activities to the strategic plan, setting priorities, and coaching, apply to middle management and the administrative office?

Agenda:

  • Introduction: Why supervision is the key to success
  • The Key Idea: Elicit the best from the people you supervise
  • Clear expectations from the beginning
  • Written contracts and agreements
  • Positive reinforcement: Catch them, tell them, reward them
  • The dangers of conflict avoidance
  • The differences between micromanagement and oversight

Outcomes:

  • Improve productivity and workplace relationships
  • Grow the skills and commitment of supervisors and employees
  • Use positive reinforcement and workplace contracts to manage employees instead of nagging


*Other sessions in this series will include:

METRO is making all six of these sessions available at a discounted package rate of $30 for members and $100 for non-members. Not a METRO member? Learn more about our individual myMETRO membership options here. Access to each live program and archived recording will be made available to all registrants.

 

Log-in information will be distributed to all registrants via email 1-3 days prior to the webinar.  All registrants will have access to the archived recording of the webinar within a week after the live session.

METRO uses Adobe Connect for all online programs.  You can test your Adobe Connect connection at http://metro.adobeconnect.com/common/help/en/support/meeting_test.htm or get a quick overview at http://www.adobe.com/go/connectpro_overview.

When?

Thu, Jul. 18, 2013
noon - 1 p.m. US/Eastern

Where?

Online