16th Annual Library Assistants Day Celebration


METRO's Library Assistants, Support Staff & Associates Special Interest Group is pleased to present the 16th Annual Library Assistants Day Celebration, "New Beginnings - Learning to Adapt." This year's event will take place at the Langston Hughes branch of Queens Library at 100-01 Northern Boulevard.

There is no fee to attend this event, but registration is required.  To sign up for one of the afternoon workshops, select your preference from the drop-down list on the registration page.


8:30 - 9:30       Registration & Breakfast, provided by Queens Library

9:30 - 9:40       Welcome and Introduction - Devika Mohiuddin

9:40 - 9:45       Proclamation - Christine Morrison

9:45 - 10:00     Queens Library President, Tom Galante - Introduction by Caron James

10:00 - 10:05    METRO Member Services Manager, Tom Nielsen - Introduction by Rita

10:05 - 10:40    Keynote Speaker: Anthony M. Harmon, Director of Community &
                            Parent Outreach, United Federation of Teachers - Introduction by
                            Anthony Wyche

10:40 - 10:50    Presentation of the 35th Annual NYSLAA Conference in Lake Placid, NY
                            from June 12-14, 2013 - Vergie Savage-Branch

10:50 - 11:10    ***BREAK***

10:50 - 11:10    Library Networking - Open Forum

11:45 - 12:00    Door Prizes

12:00 - 12:05    Langston Hughes Library Director, Andrew P. Jackson - Introduction
                             by Anita Meyers

12:05 - 1:15      LUNCH, provided by Queens Library

1:30-3:30          Workshops:
                         What's the Big Deal About Copyright?
                         Financial Literacy at Your Library: Information, Not Advice
                         Customer Service I.Q.: Why Effective Internal and External Library
                         Interactions Always Involve Having More Fun on the Job!           
                         Technology - Are You Smarter Than Your Smartphone?

What's the Big Deal About Copyright?
So, there's this thing called copyright, and it's a big deal! Whether you know it or not, copyright impacts nearly everything you do -- at home and at work. In this session, you'll get a crash course in copyright. You'll learn about copyright basics, common myths of copyright, the public domain, teaching and copyright, libraries and copyright, fair use, and more. This session includes interactive scenarios, real-life copyright dilemmas, take-home worksheets, and a guide to online resources. Come prepared to learn what's the big deal about copyright.
About the presenter: Sarah Reinbold, MLIS, has a certification in Copyright Management and Leadership from the University of Maryland University College. As the copyright librarian at Weill Cornell Medical College, she guides faculty, staff, and students in making informed copyright decisions.

Financial Literacy at Your Library: Information, Not Advice
It is more important than ever to educate the American public in financial matters, helping them to become financially literate and informed investors, and to protect themselves from fraud and other activities that may be detrimental to their financial status and, ultimately, their lives. This session will demonstrate the methodology NYPL has developed to increase the financial education awareness among library users and staff. Workshop participants will have a chance to experience a training module about how to maximize Social Security Benefits, Pension Benefits, IRAs and 401ks/403bs  presented by Kathleen Kalmes, NYPL's financial literacy expert. This presentation will be followed by a demonstration of the moneymatterspro.nypl.org - a financial literacy portal developed for staff training on financial literacy, presented by Marzena Ermler, NYPL's Professional Development Manager.
About the presenters: Kathleen Kalmes, CFA has served as a financial resources specialist at The New York Public Library Science, Industry and Business Library (SIBL) for the past ten years. In the private sector, she was an investment vice president at New York Life Insurance Company for ten years, working as a securities analyst/portfolio manager. Ms. Kalmes also worked at American Express Company and Reynolds Securities in economic research and investment analysis positions. She has taught financial statement analysis at the New York Institute of Finance. Ms. Kalmes holds an MBA from NYU and is a Chartered Financial Analyst.
Marzena Ermler is a professional development trainer with more than 6 years of experience in educating library professionals in the areas of management and leadership, library technologies, and general information science. She has earned her MA in Information and Library Science at the Pratt Institute, New York and an MA in German Literature and Language, with a minor in Methodology of Teaching. Marzena holds several certificates in leadership development and training management and works as the Professional Development Manager at the New York Public Library.

Customer Service I.Q.: Why Effective Internal and External Library Interactions Always Involve Having More Fun on the Job!
Psssst...please don't come to this workshop if you are afraid of fun. And if you are, come anyway. This highly interactive session looks at changing customer expectations of customer service (customer-to-staff and staff-to-staff) and how creating customer satisfaction in and outside the library requires exercising our innate emotional intelligence and growing our awareness of and proactive response to emerging social and consumer trends. To aid in this learning, we'll use role-play, scenario reenactments, and improvisation. Participants will walk away with a customer service toolkit, a top ten tip sheet, and a resource guide for further reference. Whether you are a hands-on learner or one of the folks who likes to watch from the back row, this session has something for you.
About the presenter: Tracie D. Hall originally wanted to be one of the Supremes or she at least wanted to have her own Pips. Because none of that panned out, she decided to become a librarian and has been having a ball ever since while speaking, consulting, and working for libraries across the country. She is currently Vice President for Strategy and Organizational Development at Queens Library. Before that, she did a bunch of things, including heading a youth homeless shelter; working at Seattle, New Haven, and Hartford Public Libraries; the American Library Association; Dominican University's Library School; The Boeing Company; and GoodSeed Consulting, which she founded almost 10 years ago. Tracie loves cookies.
Limit: 25 participants

Mobile Technology in the 21st Century: What is the difference between a smartphone, a tablet, and an ultrabook? Are you using your device to the fullest?
Join us for this workshop where we'll explore these devices and learn more about their capabilities.
About the Presenter: Rafeh Khan is Customer Service Specialist at Queens Library.
Limit: 30 participants.

This event is sponsored by METRO and Queens Library.


Thu, Apr. 18, 2013
8:30 a.m. - 3 p.m. US/Eastern

How Much?

Event has ended


Queens Library at Langston Hughes
100-01 Northern Boulevard (at 100th Street)
Corona, NY 11368
LANGSTON HUGHES LIBRARY, 100-01 NORTHERN BLVD. (at 100th STREET),CORONA, NY, 11368- # 7 train (LOCAL TRAIN !) to 103rd Street; take Q23 bus (Ditmas Blvd. bound) to Northern Blvd. & 103rd St.or- # 7 train (LOCAL TRAIN !) to 103rd Street; Walk (4) blocks NORTH on 103rd Street to Northern Blvd., ...

- # 7 train (LOCAL TRAIN !) to 103rd Street; take Q23 bus (Ditmas Blvd. bound) to Northern Blvd. & 103rd St.
- # 7 train (LOCAL TRAIN !) to 103rd Street; Walk (4) blocks NORTH on 103rd Street to Northern Blvd., make LEFT at Northern Blvd. and walk (3) blocks.
- M, R train to Northern Blvd; take Q66 (Flushing/Main St. bound) to Northern Blvd. & 100th Street
- E, F, M, R train to Forest Hills - 71st Ave.; take Q23 bus (Ditmas Blvd. bound) to Northern Blvd. & 103 St.

Full Description